First-Time Installation

Before You Begin

• You first should install on a limited number of computers in the test environment, test the installation thoroughly, and then install in your production environment. 
• You must have created the PATROL default account.
• If you want to install PATROL HL KM on a computer running UNIX but that does not have a browser installed, you must have access to a second computer that runs a browser that is supported by the installation utility.
• If you want to install PATROL HL KM on a computer running Windows 2000 with Citrix Metaframe computer, you must have access to a second computer that runs a browser that is supported by the installation utility.

To Install for the First Time

BMC Software products are shipped in kits that contain multiple product CDs. Find out which CD your product is on and tell your user.

1. From the product installation CD or from an installation image that has been electronically downloaded from an EPD site and extracted, run
   1. For Windows: setup.exe
   2. For UNIX: setup.sh
2. If you are installing into a UNIX environment without a browser or into a Windows 2000 with Citrix Metaframe environment, perform the following steps to launch the installation utility:
   1. From a command line, change to the directory where the installation utility is located and enter the following command to start the installation Web server: 
      1. For Windows: setup.exe -serveronly
      2. For UNIX: ./setup.sh -serveronly
   2. message box is displayed that shows the URL to use to connect to the installation Web server.
   3. On another computer with a browser, start the browser.
   4. Connect to the installation Web server from the browser to start the installation utility by using the URL that is displayed in the message box on the computer on which you are installing the product.
3. In the Welcome to the Installation Utility window, click Next to begin your installation.
4. Review the license agreement, select Accept, and click Next to continue.
5. In the Select Installation Option window, select I want to install products on this computer now and click Next to continue.
6. In the Specify Installation Directory window, accept the default directory and click Next to continue.

7. In the Select System Roles window, select any or all of the following roles to indicate the components that you want to install and click Next:

   • If you are installing to a computer that hosts or will host a PATROL Console for Windows or a PATROL Console for UNIX, select Console Systems.
   • If you are installing to a computer that hosts or will host a PATROL Agent, select Managed Systems.
   • If you are installing to a computer that hosts or will host the PATROL Central Operator – Web Edition (PATROL 7.x architecture) Web server, the PATROL Console Servers, or the RTservers, select Common Services. For more information, see "Target Computers and Their Roles" on page 27. 
     
     For more information about the PATROL consoles and PATROL Console Server or RTserver, see the following documents on Related-products-and-documentation page. 

   • PATROL Central Operator – Web Edition Getting Started
   • PATROL Central Operator – Microsoft Windows Edition Getting Started
   • PATROL Console Server and RTserver Getting Started
8. From the Select Products and Components to Install window, expand the PATROL Knowledge Modules folder, select the PATROL History Loader Knowledge Module option, and click Next.
9. If the Provide the PATROL 3.x Product Directory window is displayed, accept or change the BMC and PATROL installation directories and click Next.
10. If the Confirm BMC Product Startup Information window is displayed, enter the port number you want to use, select either the Yes or No option to restart the PATROL Agent automatically, and click Next.
11. In the Review Selections and Install window, review the selections carefully to ensure that they are correct:
    • If you want to change your selections, click Back and make those changes. 
    • If the selections are correct, click Start Install to start installing.

A status window opens that contains current messages, current milestones, and percentage complete.

1. When the status window reports that the installation is 100% complete, click Next to view the results window. (Next does not appear until the installation is 100% complete.)
2. (Optional) In the results window, click View Log to review the details of the installation.
3. Click Finish to close the installation utility.