Skip to Content
Information
Important This documentation space contains information about PATROL Agents when deployed in a TrueSight Operations Management environment. If you are a BMC Helix Operations Management user, see PATROL Agent 23.1 for BMC Helix Operations Management.

Troubleshooting parameter problems

Use the following table to aid in troubleshooting any problems that occur.

Problem

Cause/Solution

Standard parameter problems

Parameter does not return correct value.

Often, this problem is caused by the parameter command script set() function setting the wrong variable in the PATROL Agent namespace.

Collector parameter problems

Associated consumer parameter does not return correct value.

Often, this problem is caused by the parameter command script set() function setting the wrong variable in the PATROL Agent namespace.

Consumer parameter problems

Parameter does not instantiate.

Almost all consumer parameter problems are really problems with the parameter's collector.

Recovery action problems

 

Recovery action does not work.

Recovery action is a PSL command type but has its command type set to OS. Check command type first when a recovery action does not work.

OS recovery action does not execute.

Every OS recovery action executes under the PATROL Agent user account--named patrol by default. If this PATROL Agent user account does not belong to the group authorized to perform application-related actions, the recovery actions fail.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

PATROL Agent 23.1