TrueSight console is not displayed

The TrueSight console might not be displayed because of one of the following reasons:

  • Load balancer name not configured - If you have installed the TrueSight Presentation Server in a high-availability mode without configuring a load balancer, and try to access the TrueSight console with the load balancer name.
    Solution
    Use the following commands to configure the load balancer name:
    1. tssh properties set loadbalancername <loadbalancername>
    2. tssh properties reload
  • Changed load balancer name - If you change the load balancer name after starting the TrueSight Presentation Server, and then if you try to connect to the TrueSight Presentation Server with the changed load balancer name.
    Solution
    Use the following commands to configure the load balancer name:
    1. tssh properties set tspsProxyHosts alias1,alias2,proxy1,proxy2,changedloadbalancername
    2. tssh properties reload

  • Cross-Site Request Forgery (CSRF) validation - The TrueSight Presentation Server validates all incoming requests to prevent CSRF attacks. If you are connecting to the TrueSight Presentation Server with an alias or a proxy name.
    Solution
    Use the following commands to configure all hosts, aliases, or proxies for CSRF validation:

    1. tssh properties set tspsProxyHosts alias1,alias2,proxy1,proxy2,loadbalancername
    2. tssh properties reload

    If you face a UI performance issue in the TrueSight console because of CSRF validation, and if you wish to disable the filter, click here to know more about disabling the filter. However, BMC recommends that you do not disable the CSRF filter.

Important

The tssh properties set command overwrites the proxy host values that you might have earlier configured. If you want to retain the values, you must add all the existing proxy host values in the command, and then add the new proxy host values. Use the tssh properties list command to view the existing proxy host values.

 

Related topics

Presentation-Server-tssh-commandsTrueSight Presentation Server high availability deployment

 

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