The Infrastructure Management component does not connect with the Presentation Server
Issue:
The TrueSight Infrastructure Management server does not connect with the TrueSight Presentation Server and goes into the initialization failure state.
Cause:
This issue can occur when Infrastructure Management is unable to load all MO (Application) into the cache while sending information to the TrueSight Presentation Server and could be caused due to adapter configuration and corrupted cache.
Related log entries in the TsimAudit.log file on the Presentation Server
INFO 09/05 17:33:57.499 [ComponentInit_1] TsimAudit Starting meta sync on leaf server:tsim.bmc.com
INFO 09/05 17:34:57.505 [ComponentInit_1] TsimAudit Meta Size:0
INFO 09/05 17:34:57.505 [ComponentInit_1] TsimAudit BMC_TS-PL000206I: Action: Run pw system status to check if Infrastructure Management Server is up and running.
ERROR 09/05 17:34:57.506 [ComponentInit_1] TsimAudit BMC_TS-PL000056E Initialization failed for component
com.bmc.truesight.api.dto.exceptions.ComponentManagementException: TSIM Component [tsim.bmc.com
INFO 09/05 17:34:57.505 [ComponentInit_1] TsimAudit Meta Size:0
INFO 09/05 17:34:57.505 [ComponentInit_1] TsimAudit BMC_TS-PL000206I: Action: Run pw system status to check if Infrastructure Management Server is up and running.
ERROR 09/05 17:34:57.506 [ComponentInit_1] TsimAudit BMC_TS-PL000056E Initialization failed for component
com.bmc.truesight.api.dto.exceptions.ComponentManagementException: TSIM Component [tsim.bmc.com
Related log entries in the Truesight.log file on the Infrastructure Management server
ERROR 09/05 17:29:56
jserver
[pool-12-thread-2] Error while loading meta details
com.proactivenet.api.mo.NoSuchMOTypeMetaException: No such mo type(501537) found!
at com.proactivenet.api.mo.MetaCache.getAttrsByMOType(MetaCache.java:2044)
at com.bmc.sas.ngp.templates.ts.messages.MessageServiceMetaDelegate.syncMetaToTSServer(MessageServiceMetaDelegate.java:68)
at com.bmc.sas.ngp.templates.ts.messages.MessageServiceMetaDelegate.onMessage(MessageServiceMetaDelegate.java:31)
at com.bmc.sas.ngp.templates.ts.messages.LeafServerTSMessageTaskExecutor.run(LeafServerTSMessageListener.java:81)
jserver
[pool-12-thread-2] Error while loading meta details
com.proactivenet.api.mo.NoSuchMOTypeMetaException: No such mo type(501537) found!
at com.proactivenet.api.mo.MetaCache.getAttrsByMOType(MetaCache.java:2044)
at com.bmc.sas.ngp.templates.ts.messages.MessageServiceMetaDelegate.syncMetaToTSServer(MessageServiceMetaDelegate.java:68)
at com.bmc.sas.ngp.templates.ts.messages.MessageServiceMetaDelegate.onMessage(MessageServiceMetaDelegate.java:31)
at com.bmc.sas.ngp.templates.ts.messages.LeafServerTSMessageTaskExecutor.run(LeafServerTSMessageListener.java:81)
Resolution:
Restart the TrueSight Infrastructure Management server.
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