Monitoring the Presentation Server environment

You can monitor the TrueSight Presentation Server environment, so that you are alerted when a service becomes unavailable.

Alerts are generated in the form of automated email or events, or both. Use the following table to understand the types of alerts generated for the monitored services:

Self-monitoring email alerts

The monitored services are checked every 10 seconds for availability and an email is generated after five unsuccessful retries.

By default, self-monitoring email alerts are not configured. You can configure self-monitoring email from the command line.

To configure self-monitoring email alerts

1. From a command prompt, go to the <Presentation Server installation directory>\TrueSightPServer\truesightpserver\bin directory.

2. Run the following commands to set up the email alerts:

   Command	Value	Example
   tssh properties set mailer.enabled	true to enable email alerts; false to disable email alerts.	tssh properties set mailer.enabled true
   tssh properties set mail.to.addresses	The email address or a comma separated list of email addresses to send the alerts to.	tssh properties set mail.to.addresses user@xyz.com
   tssh properties set mail.from.address	The "From" email address that you want to be displayed in the email alerts.	tssh properties set mail.from.address admin@xyz.com
   tssh properties set mail.server.hostname	The email server host name.	tssh properties set mail.server.hostname mail.xyz.com

3. Run the following command to apply the properties:
   tssh properties reload
4. (Optional) Run the following command to view the properties that are set:
   tssh properties list

Self-monitoring events

The Events page of the TrueSight console displays self-monitoring events for the following conditions:

• Unavailability of the Remedy Single Sign-On server
• Unavailability of the database (PostgreSQL) service
• Unavailability of components registered with the TrueSight Presentation Server
• Failover on High Availability enabled installations

Self-monitoring events are indicated by theicon. The event severity determines the color of the icon.

Click an event timestamp to view details about the event.

Related topics

TrueSight Operations Management overviewMonitoring and managing events from the TrueSight console

Configuring-and-managing-the-Presentation-Server