Verifying the App Visibility server upgrade

Verify that the App Visibility server upgrade was successful by reviewing the log entries added during the upgrade, and examining the server processes and services.

Before you begin

You must have upgraded the App Visibility server components as described in Performing-the-App-Visibility-server-upgrade or Performing-the-App-Visibility-server-upgrade-silently.

To verify that the App Visibility server upgrade was successful

1. Access the adopserver_install_log.txt file which is located in the %temp% directory (Windows) and /tmp folder (Linux).
2. Check for warnings or errors. If no error messages are present, the installation was successful.
3. According to what you have upgraded, verify that the App Visibility server components are running.
   • (Windows) Run services.msc and verify that services are running: BMC Application Diagnostics Collector, BMC Application Diagnostics Portal, BMC Application Diagnostics MySQL, {{code language="none"}}
     BMC Application Diagnostics
     {{/code}}Proxy.

   • (Linux) Run the following commands to verify that the processes are running:

     ps -ea|grep adop_collectord
     ps -ea|grep adop_mysqld
     ps -ea|grep adop_portald
     ps -ea|grep adop_apm_proxyd
4. Check for errors reported in the App Visibility log files in the following locations:
   • Windows
     
     • serverInstallationDirectory\collector\logs\collector.log
     • serverInstallationDirectory\portal\logs\portal.log
     • serverInstallationDirectory\apm-proxy\logs\apm-proxy.log
   • Linux
     
     • serverInstallationDirectory/collector/logs/collector.log
     • serverInstallationDirectory/portal/logs/portal.log
     • serverInstallationDirectory/apm-proxy/logs/apm-proxy.log
5. After you add App Visibility to the Operations Management Console, examine the portal status in the Components screen of the console.

Where to go from here

Add App Visibility to the Operations Management Console, if you have not already done so.

Upgrade the App Visibility agents:

• Upgrading-App-Visibility-agents-for-Java
• Upgrading-App-Visibility-agents-for-NET