The event count between the Presentation Server and the Infrastructure Management Server do not match
Issue
The number of events displayed in the BMC TrueSight Operations Management console and the Infrastructure Management operator console do not match.
Causes
- In case your environment has a large event flow and the mcell.conf at the Infrastructure Management Server has a lower setting for EventDBSize (default is 360000), older events get pruned automatically irrespective of Severity or Status. You are able to view events in the Operations Management console that you cannot view in the Infrastructure Management operator console. You cannot perform any actions on these events.
- The Infrastructure Management JServer retains pruned events for more than 20 minutes after events are pruned in the cell.
- The Presentation Server has a self-pruning period (EVENTS_PRUNING_PERIOD) to prune events.
Resolution
Events are pruned at the Presentation Server as follows:
Closed events are pruned based on the MC_CELL_DB_CLEANUP events arrival. Closed events older than 24 hours are pruned during this time.
From the command-line interface, execute the following command to change the events pruning interval:
tssh properties set EVENTS_PRUNING_PERIOD <value in minutes>
In the absence of MC_CELL_DB_CLEANUP events, the Presentation Server prunes closed events every 24 hours.
Use the tssh properties set command to increase or decrease the time interval.
Open events are pruned if there are no updates to the event for more than 30 days.
From the command-line interface, execute the following command to change the open events pruning interval:tssh properties set openEventsPruningPeriod <value in minutes>
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