Uninstalling App Visibility does not delete all files

This topic describes how to remove files that remain after uninstalling App Visibility.

Issue

Files may exist after uninstalling App Visibility. If you try to install a component in the same directory from which uninstalled the component, a message informs you that the directory is not empty.

Probable cause

The uninstallation process did not always deleted some files.

Resolution

Delete remaining files using the following procedure.

Windows:

• Restart the machine and delete any remaining files.

Linux:

1. Stop the services with the following commands:

   service adop_portal stop
   service adop_collector stop 

2. Remove the services scripts with the following commands:

   delete /etc/init.d/adop_portal
   delete /etc/init.d/adop_collector
3. Change directory to the services start script directory, for example cd /etc/init.d/rc.d/rc3.d
4. Remove the files that end with the extension adop_portal and adop_collector, for example, delete /etc/init.d/rc.d/rc3.d/*adop_portal
5. Delete any remaining files from the installation directory.