App Visibility system requirements

This topic provides the hardware and software system requirements for App Visibility components. See also Sizing-App-Visibility-and-Synthetic-TEA-Agent-components for guidelines about estimating the equipment you need depending on the size of your environment.

App Visibility server (portal, collector, and proxy) system requirements

Supported operating systems

Windows

Microsoft Windows 2012

Microsoft Windows 2012 Standard Edition (64 bit)
Microsoft Windows 2012 Datacenter Edition (64 bit)
Microsoft Windows 2012 R2 Standard Edition (64 bit)
Microsoft Windows 2012 R2 Datacenter Edition (64 bit)

Microsoft Windows 2008

Microsoft Windows 2008 R2 Standard Edition (64 bit)
Microsoft Windows 2008 R2 Datacenter Edition (64 bit)

Linux

Red Hat Enterprise Linux versions 6.4, 6.5, 6.6, 7.0 (64-bit versions)
SUSE Linux Enterprise Server 11 Service Pack 2, Service Pack 3

Database requirements

During App Visibility portal and collector installations, a local MySQL database is automatically installed on the same computer as the App Visibility portal and collector host. You cannot connect to a remote database.

App Visibility requirements for JavaScript injection

The App Visibility JavaScript injection is supported by most web-based applications and browsers:

HTML pages must contain the <head> element and must be produced dynamically: JavaServer Pages (JSP) or Java servlets for Java application servers, ASP.NET applications for .NET application servers.
For end-user browsers that support navigation-timing API, App Visibility provides end-to-end time and network time. For browsers that do not support navigation-timing API, App Visibility provides only end-to-end time.
When cookies are enabled on the server and client, App Visibility returns statistics about the number of users.

The following end-user browsers support the web beacon that is injected by App Visibility:

Internet Explorer, versions 10 and 11
Firefox, latest version
Chrome, latest version
Safari (iOS 10.x), version 6.x

Ensure that you import a KeyStore file to the App Visibility proxy.

Required resources

Ensure that you have sufficient resources for the optimum performance of the size of your deployment. See also Sizing-App-Visibility-and-Synthetic-TEA-Agent-components for guidelines about estimating the equipment you need depending on the size of your environment.

App Visibility server resources for different deployment sizes

^{* Divide the required disk size between the number of collectors: <diskSize> / <numberOfCollectors>}

Default server communication ports

The following table lists the default port numbers used by the App Visibility server components. The listed port numbers are the default values that you can change during installation, or change in the properties files after installation (requires restart of the service). Ensure that you can access the ports.

Default port numbers for server communication

App Visibility agent for Java system requirements

Minimum space requirements for App Visibility agent for Java

Installation disk space: 10 MB
Recommended reserved space: 30 MB per instance of the agent

Java requirements

The computer on which you are installing the App Visibility agent for Java must have Java already installed for the App Visibility agent installation script to run correctly.
Ensure that the JAVA_HOME environment variable is configured with Java 1.6 or later.

Supported application servers and Java versions

The following application servers have been tested and certified in BMC's test environment. Only those application servers with Java 1.6 or later are supported by BMC.

Supported application servers for App Visibility agent for Java

Application server	Java version
IBM WebSphere Application Server 7.0.x	IBM 1.6
IBM WebSphere Application Server 8.0.x	IBM 1.6
IBM WebSphere Application Server 8.5.x	IBM 1.7
Oracle WebLogic Server 10.3/11	Sun 1.6
Oracle WebLogic Server 11g	Sun 1.6
Oracle WebLogic Server 12c	Sun 1.6
Oracle WebLogic Server 12c	Sun 1.7
JBoss Application Server 6	Sun 1.6
JBoss Application Server 7.x	Sun 1.6
JBoss Application Server 7.x	Sun 1.7
WildFly 8 (formerly JBoss AS)	Sun 1.7
Apache Tomcat 7.x	Sun 1.6
Apache Tomcat 7.x	Sun 1.7
Apache Tomcat 8.x	Sun 1.7

App Visibility agent for .NET system requirements

Minimum space requirements for App Visibility agent for .NET

Installation disk space: 180 MB
Recommended reserved space: 120 MB

Supported systems for App Visibility agent for .NET

The computer on which you are installing the App Visibility agent for .NET must have IIS already installed for the App Visibility agent installation utility to run correctly.

The following application servers have been tested and certified in BMC's test environment.

		.NET Framework
Windows server	IIS	3.5 SP1
2012 R2 64 bit	8.5
2012 64 bit	8.0
2008 R2 64 bit	7.5
2008 64 bit	7.5
2008 32 bit	7.0

Operations Management console browser compatibility

Access the App Visibility user interface through the Operations Management console, which is compatible with the following combinations of operating systems and web browsers. For hardware and software requirements for the console environment, see Supported-databases.

Production Environment Considerations

App Visibility server components are deployed with a Jetty web server and built-in remote diagnostics components. The components are used for a secure login by BMC personnel for support purposes. To disable this feature, contact Customer Support.