Integrating with BMC Intelligent Ticketing
The integration of BMC TrueSight Operations Management with BMC Service Resolution enables TrueSight Operations Management to create incidents in BMC Remedy Service Desk based on events in the cell. It adds business context to incidents by enabling bidirectional flow of information between the cell and BMC Remedy Service Desk.
Supported software versions
The following table lists the supported software versions for the integration:
Software component | Version |
|---|---|
BMC TrueSight Presentation Server | 10.0 |
BMC Service Resolution | 3.0 |
Related topics
Integrating with BMC Service Resolution
Configuring-the-Impact-and-Urgency-values
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