| Message: Generic Error Code.
Explanation: This is generic error code.
User Response: This is generic error code. |
| Message: Received null command bean {0}. Cannot process request
Explanation: A null value is returned for the Upgrade bean.
User Response: Check the Tomcat log file and verify whether the server has initiated beans properly. |
| Message: Unable to find class name for property {0}
Explanation: Unable to find class name for property.
User Response: Check the upgrade and Tomcat log files for any exceptions. |
| Message: Upgrade Properties object is null, cannot proceed.
Explanation: The properties object is null.
User Response: Check whether the upgrade properties exist at installationDirectory/server/SIEMUpgrade/conf. |
| Message: Unable to fetch service bean, cannot proceed.
Explanation: Unable to initiate service bean.
User Response: Check Tomcat log files for any errors. |
| Message: Unable to create user collections. Received exception {0}.
Explanation: Unable to create user collections.
User Response: Check log files for any errors at installationDirectory/server/SIEMUpgrade/log/ME.log. |
| Message: TO object is NULL, cannot proceed.
Explanation: The value of the TO object is null.
User Response: Check the upgrade log file at installationDirectory/pronto/logs/upgrade.log. |
| Message: Duplicate entry in database for {0}.
Explanation: The duplicate entry indicates that the entity which is inserted, already exists in the database.
User Response: The said entity is already upgraded to a new system, this is only a warning. |
| Message: Error accessing user persistence service.
Explanation: Error accessing user persistence service.
User Response: Check the upgrade and JServer logs at
installationDirectory/pronto/logs/ for information. |
| Message: Unable to read properties file {0}, either it is corrupted, or file does not exist.
Explanation: System could not read the file. File does not exist or is corrupted.
User Response: Check whether the file exists, and is readable using a text editor. |
| Message: Upgrade mapper file does not exist, please check.
Explanation: Upgrade mapper file does not exist.
User Response: Check the upgrade log file for more information about installationDirectory/pronto/logs/upgrade.log. |
| Message: Infrastructure Management Home is not set.
Explanation: Infrastructure Management Home is not set.
User Response: Check whether the environment variable for BMC_PROACTIVENET_HOME is set properly. |
| Message: Exception in inserting/Updating role while upgrade {0}
Explanation: Exception in inserting/updating role during the upgrade process.
User Response: Check the log file at installationDirectory/server/SIEMUpgrade/log/ME.log and installationDirectory/pronto/logs/upgrade.log for more details. |
| Message: {0} Permission is not available. Please check database.
Explanation: Permission is not available.
User Response: Check the log files at installationDirectory/server/SIEMUpgrade/log/ME.log and installationDirectory/pronto/logs/upgrade.log for more details. |
| Message: Unable to create user collections. Received exception: {0}
Explanation: Exception occurs in create user collection.
User Response: Check the log files at _installationDirector_y/server/SIEMUpgrade/log/ME.log and
installationDirectory/pronto/logs/upgrade.log for more details. |
| Message: Role {0} already exist.
Explanation: The role already exists.
User Response: Check whether the BIEM side and Infrastructure Management side roles exist and are matching. Check the log file at installationDirectory/pronto/logs/upgrade.log. |
| Message: No permission available in xml file or all permissions are obsolete. for role {0}. Assigning Read only permissions.
Explanation: Permission is not available in xml file or all the permissions are obsolete.
User Response: Check whether the xml file has permission and is not blank. |
| Message: Exception in getting userPersistenceService. {0}
Explanation: Exception in getting userPersistenceService.
User Response: Check log files at installationDirectory/server/SIEMUpgrade/log/ME.log and installationDirectory/pronto/logs/upgrade.log for more details. |
| Message: Error Upgrading Slot Orders.
Explanation: The error upgrading slot orders indicates that the error occurred while upgrading a slot order.
User Response: This is for information that the slot order was not upgraded and the user can manually create this slot order in Infrastructure Management. |
| Message: Error Updating Slot Order {0}.
Explanation: This indicates that the slot order already exists and upgrade is trying to update the existing slot order and it was unable to update.
User Response: Manually update the existing slot order as required. |
| Message: Error Adding Slot Order {0}.
Explanation: This indicates that for upgrading slot order, this slot order does not exist and must be newly added, but unable to add a new slot order.
User Response: Manually add this slot order after the upgrade. |
| Message: Error Upgrading smcnav.
Explanation: The error upgrading smcnav indicates that the upgrade process was unable to upgrade Service Group.
User Response: Manually add this Service Group as required. |