Integrating components with TrueSight Infrastructure Management when configured for high availability

If you configured TrueSight Infrastructure Management for high availability and are integrating it with the following products, you need to perform the applicable procedures described in this topic: 

Related topics

To integrate BMC Service Resolution with TrueSight Infrastructure Management when configured for high availability

You need to perform the following sequence of steps when you want to integrate BMC Service Resolution with the TrueSight Infrastructure Management operating in high availability mode. Perform these steps irrespective of the TrueSight Infrastructure Management server being switched to high availability mode or the TrueSight Infrastructure Management server already operating in high availability mode.

  1. Log on to the computer that is operating as a primary node.
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  3. Log on to the computer that is operating as the secondary node and repeat all the steps.

To integrate the Atrium CMDB with TrueSight Infrastructure Management when configured for high availability

Perform the following procedure to integrate Atrium CMDB with TrueSight Infrastructure Management operating in high availability mode. Perform these steps irrespective of the TrueSight Infrastructure Management server being switched to high availability mode or TrueSight Infrastructure Management server already operating in high availability mode.

Integrating with Atrium CMDB by using the TrueSight Console

  1. Use the loadbalancer URL and open the TrueSight console.
  2. Click Administration > Integrations.
  3. Under Remedy ITSM, BMC Helix ITSM and BMC CMDB Integrations, click the Configure Infrastructure Management Servers with BMC CMDB menu and then click Edit.

  4. The text fields are populated with the existing integrated component's configuration details.

    If you already have Atrium CMDB integrated with the TrueSight Infrastructure Management server and want to change this component details or if you want to integrate a new instance of Atrium CMDB, type the new component's configuration details and click Save.

  5. To ensure that the integration details are synchronized with the secondary server, click Save.

    Note

    When you provide details of the Atrium CMDB server and click Save, it is possible that you see the following error:

    Error occurred while loading data from server

    In this scenario, you can verify whether the integration was successful.

    Verifying whether the integration was successful

    To verify if the integration was successful, do one of the following:

    • Run the psstat command. For more information about running the command, see psstat command.
      If the command returns one of the following messages, it indicates that the integration was successful. You can ignore the error.

      • Started - Automated mode
      • Started - Manual mode

    • Navigate to the %TSIM INSTALLATION PATH%/pw/server/etc/pserver.conf file and check if the following properties are populated with the integration details that you provided.

      • CMDBServer
      • CMDBPort
      • CMDBUser
      • CMDBPassword

      If the preceding properties are populated, it indicates that the integration was successful. You can ignore the error.

    If the integration was not successful, it is recommended that you use the command line option for performing the integration.


To integrate the Impact Integration Web Services server with TrueSight Infrastructure Management when configured for high availability

Perform the following sequence of actions to integrate the Impact Integration Web Services server with the TrueSight Infrastructure Management operating in high availability mode. Before you start integrating, ensure that the Impact Integration Web Services server and the TrueSight Infrastructure Management server are installed on separate computers.

Configure the Impact Integration Web Services server

  1. Log on to the computer where the BMC Impact Integration Web Services server is installed.
  2. Navigate to the <Impact Web Services installation directory>\tomcat\webapps\imws\WEB-INF\etc directory location.
  3. Using a text editor, open the mcell.dir file.

  4. Add the code line as shown in the following code block, and save the file: 

    cell  pncell_<Primary TSIM Node Hostname>  mc  <Primary TSIM Node Hostname>:1828;<Secondary TSIM Node Hostname>:1828

    Parameter description

    Primary TSIM Node Hostname: TrueSight Infrastructure Management server that is operating as a primary server in the high availability mode.

    Secondary TSIM Node Hostname: TrueSight Infrastructure Management server that is operating as a secondary server in the high availability mode.

Configure the Infrastructure Management server

  1. Log on to the computer where the TrueSight Infrastructure Management server that is operating as a primary server is installed.
  2. Using a text editor, open the mcell.dir file located in the <Infrastructure Management Server Install directory>\pw\server\etc directory.

  3. Add the following line, and save the file: 

    gateway.imcomm   IIWSGatewayServer   mc    1859

    Important Information

    Ensure that you add a similar entry in the mcell.dir file of the Infrastructure Management server operating as a secondary server in the high availability mode.


To integrate MyIT with TrueSight Infrastructure Management operating when configured for high availability

  1. Log on to the computer where the BMC Impact Integration Web Services server is installed.
  2. Navigate to the <Impact Web Services installation directory>\tomcat\webapps\imws\WEB-INF\etc directory.
  3. Using a text editor, open the mcell.dir file.

  4. Comment out the following line: 

    #cell   mc  pncell_tsim_primary_server:1828     tsim_secondary_server:1828

  5. Add the the following line, and save the file:

    cell   local mc  pncell_tsim_primary_server:1828     tsim_secondary_server:1828 



 

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