Orientation


Brief introduction to TrueSight Operations Management

This documentation space provides the information that you need to deploy and configure the TrueSight Operations Management solution. The TrueSight Operations Management  solution comprises the component products described in the following table. Depending on your licensing, you might be entitled to download some or all of these products. For more information about the component products and their functional architecture, see TrueSight-Operations-Management-overview and TrueSight-Operations-Management-architecture. To access the product documentation, use the following individual components details:


Remedy Single Sign-On

A required component for all deployments. Remedy Single Sign-On (Remedy SSO) provides the authentication mechanism for users logging on to the TrueSight Presentation Server. This documentation provides an overview of the product and how to install it and configure Remedy SSO to work with the TrueSight Presentation Server and other components that are integrated with the TrueSight Presentation Server. For additional overview, see the Brief introduction to the Remedy Single Sign-On productsection.

TrueSight Presentation Server

Required component for all deployments, the TrueSight Presentation Server provides the framework and console for all TrueSight Operations Management implementations.TrueSight Presentation Server

TrueSight Infrastructure Management server

A component that enables IT Operations to monitor and manage the infrastructure or aid in the troubleshooting of outages.TrueSight Infrastructure Management

TrueSight App Visibility Management Server

A group of components that enables you to monitor application performance and end-user experience. Users access the features of TrueSight App Visibility Manager from the TrueSight console.TrueSight App Visibility Manager

Synthetic TEA Agent

A component that works with TrueSight App Visibility Manager that enables you to predict application performance by monitoring synthetic transactions.TrueSight Synthetic Monitor overview

BMC Real End User Experience Monitoring

A component that enables you to monitor the real end-user experience. Users access the features of the component through the Real User Analyzer user interface, but can view real end-user experience metrics from dashboards in the TrueSight console. Real End User Experience Monitoring Software Edition

Note

BMC Real End User Experience Monitoring Software Edition version 11.0.00.002 is the latest version of the component and is compatible with TrueSight Operations Management 11.3.04.

TrueSight IT Data Analytics

TrueSight IT Data Analytics enhances TrueSight Operations Management to deliver end-to-end IT operations analytics. TrueSight IT Data Analytics is a data mining and analytics engine that processes and delivers real-time insights into mission-critical data, extending to every corner of the enterprise network.TrueSight IT Data Analytics

Solution features

Following installation of the TrueSight Presentation Server and your entitled component products, the TrueSight console provides access to the component features that enable the solutions's core use cases.

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Brief introduction to the Remedy Single Sign-On product

Remedy Single Sign-On (Remedy SSO) is an authentication system that enables users to enter their credentials only once for authenticating in a multi-software environment. Upon authentication, users automatically gain access to all applications that are integrated with Remedy SSO. In TrueSight Presentation Server, Remedy SSO supports only the following authentication types:

  • Local
  • LDAP/AD
  • SAMLv2
  • Kerberos
  • OpenID
  • Certificate-based

Based on your organization's requirements, you can configure any of the authentication types to authenticate the users for TrueSight product components. To configure and use these authentication types you must do the following:

  • Install the Remedy Single Sign-On server and configure it with an authentication server such as LDAP/AD or SAMLv2.
  • Create the required tenants (realms), user groups, and users on the Remedy Single Sign-On Admin console.
  • Integrate the Remedy Single Sign-On server with the TrueSight Presentation Server during the TrueSight Presentation Server installation or upgrade.

Remedy Single Sign-On resources

Remedy Single Sign-On at-a-glancePlanning the Remedy Single Sign-On Server deploymentInstalling Remedy SSOMigrating internal user data from Atrium SSO to Remedy SSOUninstalling Remedy SSO

 


Deployment documentation organization

The TrueSight Operations Management deployment documentation enables new and experienced solution administrators to implement the solution. 

To work offline, you can download an Adobe Acrobat PDF of this documentation from the PDFs-and-videos page.


Using the solution

Following the installation and initial configuration of the solution, administrators and users of the solution can access the product documentation from the following links:

TrueSight App Visibility Manager
TrueSight Synthetic MonitorTrueSight Infrastructure ManagementTrueSight IT Data Analytics


 

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