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Troubleshooting
Troubleshooting a TrueSight IT Data Analytics deployment
TrueSight IT Data Analytics Console server fails to start

TrueSight IT Data Analytics Console server fails to start

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$services.rendering.render($uix.execute(), 'html/5.0') $services.rendering.render($uix.execute(), 'html/5.0') $services.rendering.render($uix.execute(), 'html/5.0')

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The TrueSight IT Data Analytics Console server version fails to start after upgrading to version 11.3.02 or later. The following error appears in the log <install_location>\logs\itda.logs file:

Error: Error while decoding licence key.

To resolve this issue, apply the TrueSight IT Data Analytics11.3.02 hotfix. See Applying-feature-packs-or-fix-packs-on-IT-Data-Analytics-using-the-wizard or Applying-feature-packs-or-fix-packs-on-IT-Data-Analytics-silently for instructions for applying the hotfix.

Tags: troubleshooting installation reference upgrading itda

Last modified by Mukta Kirloskar on 2019/06/13 06:40

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11.3.04
11.3
11.0
10.1
10.0
9.6

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