System requirements for App Visibility agents for Java and .NET

This topic provides the hardware and software system requirements for TrueSight App Visibility Manager agents for Java and .NET.

Note

The latest version for the App Visibility Java and .NET agents is 11.3.01 and is compatible with TrueSight App Visibility Server version 11.3.02 and later.

App Visibility agent for Java system requirements

Support for third-party products

To receive full support for a BMC product, you must have such product installed in a supported environment, as specified in the BMC product documentation. If a third-party vendor cancels support for one of its products (such as an operating system or subsystem), and that third-party product integrates or interacts with the BMC product you have licensed, you must upgrade to a supported version of that third-party product before BMC Customer Support can provide you with support for the affected BMC product. For further information, seeBMC's product support policy.

Minimum space requirements for App Visibility agent for Java

Installation disk space: 270 MB
Recommended reserved space: 5MB per application server per day of log retention
This recommendation is based normal conditions and default log levels. The numbers can vary greatly under other conditions and should be monitored by your IT department.

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Supported application servers and Java versions

The Java environment includes a wide variety of application servers that are supported on a wide variety of operating systems. The following operating systems have been individually tested and certified in the BMC lab, yet the App Visibility agent for Java is supported on other operating systems where supported application servers and Java version are installed.

The App Visibility agent for Java is supported only on 64-bit operating systems.

Tested operating systems for the App Visibility agent for Java

Operating System	Version
Linux
Red Hat Enterprise Linux	7.x 6.x 5.x
CentOS, Oracle Linux	7.x 6.x 5.x
SUSE	12.x 11.x
Ubuntu Server	16 14
Windows
Windows	2016 2012 R2 2012 2008 R2
AIX
AIX	7.x
Oracle Solaris on SPARC
Oracle Solaris on SPARC	11.x

The App Visibility agent for Java is supported on the following application servers.

Supported application servers for the App Visibility agent for Java

Application server	Java version
IBM WebSphere Application Server (Full Profile) 8.5.x	IBM 1.7 IBM 1.8
Oracle WebLogic Server 12c	Oracle 1.7 Oracle 1.8
JBoss EAP 6	Oracle 1.7
WildFly 8 (formerly JBoss AS)	Oracle 1.8
Apache Tomcat 7.x	Oracle 1.7
Apache Tomcat 8.x	Oracle 1.7 Oracle 1.8

Technologies monitored by the App Visibility agent for Java

The App Visibility agent for Java monitors the following application technologies and displays diagnostics data for a trace.

App Visibility agent for .NET system requirements

Support for third-party products

To receive full support for a BMC product, you must have such product installed in a supported environment, as specified in the BMC product documentation. If a third-party vendor cancels support for one of its products (such as an operating system or subsystem), and that third-party product integrates or interacts with the BMC product you have licensed, you must upgrade to a supported version of that third-party product before BMC Customer Support can provide you with support for the affected BMC product. For further information, seeBMC's product support policy.

Minimum space requirements for App Visibility agent for .NET

Installation disk space: 180 MB
Recommended reserved space: 120 MB

Supported systems for App Visibility agent for .NET

The computer on which you are installing the App Visibility agent for .NET must have IIS already installed for the App Visibility agent installation utility to run correctly.

The following application servers have been tested and certified in the BMC test environment.

		.NET Framework
Windows server	IIS	4.6.2	4.6.1	4.6.0	4.5.2	3.5 SP1
2016	10.0	✅️
2012 R2, 64 bit	8.5	✅️	✅️	✅️	✅️	✅️
2012, 64 bit	8.0	✅️	✅️	✅️	✅️	✅️
2008 R2 SP1, 64 bit	7.5	✅️	✅️	✅️	✅️	✅️

Technologies monitored by the App Visibility agent for .NET

The App Visibility agent for .NET monitors the following application technologies and displays diagnostics data for a trace.

The standard synchronous ASP.NET pipeline is supported.

Network Time Protocol (NTP) synchronization

Warning

The data handled by application monitoring components, including all server components and agents, is time sensitive. If the time between components is not synchronized, you might see incorrect or partial data, or you might not see any data.

Consult your operating system documentation to synchronize each component's internal clock with an NTP server on your network or on the Internet. Ensure that the clocks are regularly synchronized.

App Visibility requirements for JavaScript injection

Use App Visibility JavaScript injection to implement App Visibility end-user monitoring. The JavaScript injection is supported by most web-based applications and browsers:

HTML pages must contain the <head> element and must be produced dynamically: JavaServer Pages (JSP) or Java servlets for Java application servers, ASP.NET applications for .NET application servers.
For end-user browsers that support navigation-timing API, App Visibility provides end-to-end time and network time. For browsers that do not support navigation-timing API, App Visibility provides only end-to-end time.
When cookies are enabled on the server and client, App Visibility returns statistics about the number of users.

The following end-user browsers support automatic injection by App Visibility:

Chrome, latest version
Firefox, latest version
Internet Explorer, versions 10 and 11
Safari (iOS 10.x), version 6.x
HARMAN

Ensure that you import a KeyStore file to the App Visibility proxy, or change the security protocolto work only with HTTP.