Integrating components with TrueSight Infrastructure Management when configured for high availability

To integrate BMC Service Resolution with TrueSight Infrastructure Management when configured for high availability

You need to perform the following sequence of steps when you want to integrate BMC Service Resolution with the TrueSight Infrastructure Management operating in high availability mode. Perform these steps irrespective of the Infrastructure Management server being switched to high availability mode or Infrastructure Management server already operating in high availability mode.

1. Log on to the computer that is operating as a primary node.
2. Go to the command prompt, and change the directory to <Infrastructure Management InstallationDirectory>/integrations/EventIntegrator
3. Run the it30.bat or it30.sh file with the enablebsr35 command:
   • (Microsoft Windows) it30.bat enablebsr35
   • (UNIX)
     bash it30.sh enablebsr35
4. Run the following command:
   pw jproperties reload
5. Log on to the computer that is operating as the secondary node and perform steps 2-4.
6. Using the loadbalancer URL, login to the Infrastructure Management server operator console.
7. Clear your browser cache so that the new integration UI after enabling BMC Service Resolution is displayed.
8. If you already have a BMC Service Resolution component integrated with the Infrastructure Management server, then perform steps 9-11, else go to step 12.
9. Navigate to the Infrastructure Management server operator console, select Options>Administration.

10. Under Integrations with other BMC Products, click Edit.  
    The text fields are populated with the existing integrated component's configuration details. 

    To change the configuration details, type the new values in the text fields and then click Apply.

11. Scroll down, and Click Apply for the relevant integration component.
    This action ensures that the integration details are synchronized with the secondary node.

12. If there is no existing integration with the BMC Service Resolution, and if you want to integrate the BMC Service Resolution component, then see BMC Service Resolution documentation to perform the integration.

To integrate the Atrium CMDB with TrueSight Infrastructure Management when configured for high availability

Perform the following procedure to integrate Atrium CMDB with TrueSight Infrastructure Management operating in high availability mode. Perform these steps irrespective of the Infrastructure Management server being switched to high availability mode or Infrastructure Management server already operating in high availability mode.

Integrating with Atrium CMDB by using the Operator Console

1. Using the loadbalancer URL, login to the Infrastructure Management server operator console.
2. Navigate to the Infrastructure Management server operator console and select Options>Administration.
3. Under Integrations with other BMC Products, click Edit.  

4. The text fields are populated with the existing integrated component's configuration details.

   If you already have Atrium CMDB integrated with the Infrastructure Management server and want to change this component details or if you want to integrate a new instance of Atrium CMDB, type the new component's configuration details and click Apply.

5. To ensure that the integration details are synchronized with the secondary server, scroll down, and click Apply for the relevant integration component.

   Note

   When you provide details of the Atrium CMDB server (on the Configure Infrastructure Management Integrations dialog box) and click Apply, it is possible that you see the following error:

   Error occurred while loading data from server

   In this scenario, you can verify whether the integration was successful.

   Verifying whether the integration was successful

   To verify if the integration was successful, do one of the following:

   • Run the psstat command. For more information about running the command, see psstat command.
     If the command returns one of the following messages, it indicates that the integration was successful. You can ignore the error.

     • Started - Automated mode
     • Started - Manual mode

   • Navigate to the %TSIM INSTALLATION PATH%/pw/server/etc/pserver.conf file and check if the following properties are populated with the integration details that you provided.

     • CMDBServer
     • CMDBPort
     • CMDBUser
     • CMDBPassword

     If the preceding properties are populated, it indicates that the integration was successful. You can ignore the error.

   If the integration was not successful, it is recommended that you use the command line option for performing the integration.

Integrating with Atrium CMDB by using the command line option

Ensure that you run the integrate_atrium_cmdb command on both the primary and the secondary hosts in the following way:

1. Navigate to the primary host and run the integrate_atrium_cmdb command.
2. Stop the Infrastructure Management server on the primary host.
   This will ensure that the secondary host becomes active.
3. Navigate to the secondary host and run the integrate_atrium_cmdb command.

To integrate the Impact Integration Web Services server with TrueSight Infrastructure Management when configured for high availability

Perform the following sequence of actions to integrate the Impact Integration Web Services server with the TrueSight Infrastructure Management operating in high availability mode. Before you start integrating, ensure that the Impact Integration Web Services server and the Infrastructure Management server are installed on separate computers.

Configure the Impact Integration Web Services server

1. Log on to the computer where the BMC Impact Integration Web Services server is installed.
2. Navigate to the <Impact Web Services installation directory>\tomcat\webapps\imws\WEB-INF\etc directory location.
3. Using a text editor, open the mcell.dir file.

4. Add the code line as shown in the following code block, and save the file: 

   cell  pncell_<Primary TSIM Node Hostname>  mc  <Primary TSIM Node Hostname>:1828;<Secondary TSIM Node Hostname>:1828

   Parameter description

   Primary TSIM Node Hostname: Infrastructure Management server that is operating as a primary server in the high availability mode.

   Secondary TSIM Node Hostname: Infrastructure Management server that is operating as a secondary server in the high availability mode.

Configure the Infrastructure Management server

1. Log on to the computer where the Infrastructure Management server that is operating as a primary server is installed.
2. Using a text editor, open the mcell.dir file located in the <Infrastructure Management Server Install directory>\pw\server\etc directory.

3. Add the following line, and save the file: 

   gateway.imcomm   IIWSGatewayServer   mc    1859

   Important Information

   Ensure that you add a similar entry in the mcell.dir file of the Infrastructure Management server operating as a secondary server in the high availability mode.

To integrate MyIT with TrueSight Infrastructure Management operating when configured for high availability

1. Log on to the computer where the BMC Impact Integration Web Services server is installed.
2. Navigate to the <Impact Web Services installation directory>\tomcat\webapps\imws\WEB-INF\etc directory.
3. Using a text editor, open the mcell.dir file.

4. Comment out the following line: 

   #cell   mc  pncell_tsim_primary_server:1828     tsim_secondary_server:1828

5. Add the the following line, and save the file:

   cell   local mc  pncell_tsim_primary_server:1828     tsim_secondary_server:1828