Installing the Presentation Server in the high-availability mode silently

Where you are in the Installation process

To install the TrueSight Presentation Server in the high-availability mode using the silent installer

You need to perform the following tasks to install TrueSight Presentation Server in a high-availability environment.


Step A: Install TrueSight Presentation Server on the primary computer

Do the following:

  1. Log in to the host computer (as a root user if you are using Linux) on which you want to install Presentation Server, and delete all the files from the temporary directory:
    • (Windows) %temp%
    • (Linux) /tmp
  1. Extract the downloaded files to a temporary location outside the following location to avoid any file sharing conflicts:
    • (Windows) C:\Program Files
    • (Linux) /opt
  1. You will need to type the database administrator password and the Remedy Single Sign-On password in an encrypted form in the server-silent-options-<operatingSystem>.txt in Step 5. You can encrypt these passwords using the TrueSightPServerMaintenanceTool through the wizard or command line interface:
    Encrypt password using the wizard
    1. Open the TrueSightPServerMaintenanceTool by navigating to:
      • (Windows) <DownloadLocation>\Windows\Disk1\Utility
      • (Linux) <DownloadLocation>/Linux/Disk1/Utility
    2. Run the tool, and click the Encrypt tab.
    3. Type the password, confirm it, and click Encrypt.
    4. Note down the encrypted password. (Example: DES\:097133405e7ea7a6bcc58bbe70ece4c2)
    Encrypt password using the command line interface
    1. Navigate to the following directory:
      • (Windows) <DownloadLocation>\Windows\Disk1\Utility
      • (Linux) <DownloadLocation>/Linux/Disk1/Utility
    2. Run the following command:
      • (Windows)TrueSightPServerMaintenanceTool.cmd -silent -encrypt -encrypt -password=<password> -confirm_password=<password>
      • (Linux)./TrueSightPServerMaintenanceTool.sh -silent -encrypt -encrypt -password=<password> -confirm_password=<password>
        Note(Linux) If the password contains special characters, enclose the password using single quotes as shown in the following example:./{{code language="none"}}
        TrueSightPServerMaintenanceTool
        {{/code}}        .sh -silent -encrypt -encrypt -password='<password>' -confirm_password='<password>'
    3. Note down the encrypted password. (Example: DES\:097133405e7ea7a6bcc58bbe70ece4c2)
  1. Go to the extracted folder, and locate the server-silent-options-<operatingSystem>.txt file:
    • (Windows) <DownloadLocation>\Windows\Disk1\
    • (Linux) <DownloadLocation>/Linux/Disk1/

  1. Edit the the silent options file, add or modify property values, and save the file. 
    The silent options file is a text file that defines the installation properties in the form of a prefix tag followed by a property name and value pair.
    Some property values such as the host computer FQDN, the encrypted passwords, the database details, Remedy Single Sign-On server details and the high availability settings need to be specified in the silent options file. All other properties come with default values, which can be retained or changed as desired. 

    Property details

    Prefix tags for silent installation properties:

    • -P: Precedes directory properties
    • -A: Precedes application features
    • -J: Precedes Java properties

    Note

    Ensure that the following system requirements are met. If your target computer does not meet these requirements, you cannot proceed with the installation. However, in a test environment, you can skip the system requirements validation and run the installer by using the -J MINIMAL=true argument.

    Excerpt named installupgradereq was not found in document xwiki:IT-Operations-Management.Operations-Management.BMC-TrueSight-Operations-Management.TSOMD113.Planning.Planning-the-Presentation-Server-deployment.System-requirements-for-Presentation-Server.WebHome.

    By default, the TrueSight Presentation Server uses 256-bit encryption. However, AES 256-bit encryption is not allowed in some countries due to import regulations. You can change the default encryption key size when you invoke the installer.

  2. The installation might take up to 15 minutes. After the installation is complete, the Installation Summary page is displayed. You can periodically check the installation status by checking the truesightpserver_install_log.txt file located at:
    • (Windows) %temp%
    • (Linux)  /tmp
  1. Locate the following log message in the truesightpserver_install_log.txt file to ensure that the Presentation Server is installed successfully:Log message: TrueSight Presentation Server 11.3.01 install succeeded.
  1. Verify that the following environment variable points to the Presentation Server installation path:
    • (Windows) %TRUESIGHTPSERVER_HOME%
    • (Linux) $TRUESIGHTPSERVER_HOME
  1. Run the following command to verify the TrueSight Presentation Server status:
    • (Windows) Navigate to the TrueSightPServer\truesightpserver\bin directory, and run tssh server status command.
    • (Linux) Navigate to the TrueSightPServer/truesightpserver/bin directory, and run ./tssh server status command.
    A list of Presentation Server processes are displayed as shown in the following example:
    Process status
    ================================
    Core Server     Running (13176)
    Index Server    Running (11028)
    Database Server Running (6052)
    If errors occur when you run tssh server status command, restart the Presentation Server by running the following command:
    • (Windows) tssh server start
    • (Linux) ./tssh server start
  1. (Linux only) Register the BMCTSPSSvc service by performing the following steps:
    1. As a root user, run the tssh service register <Non-RootUserName>. This command registers the BMCTSPSSvc service under the /etc/init.d folder.
    2. (SUSE Linux Enterprise Server only) Run the chkconfig --add BMCTSPSSvc command.
    If you restart the TrueSight Presentation Server  host without registering the BMCTSPSSvc service, the processes will not come up, and you will need to start the TrueSight Presentation Server manually.Verify whether the service is registered with the following steps:
    1. Ensure that you have read and write permissions for the installedDirectory\truesightpserver\logs\tssh.log file.
    2. Run the service BMCTSPSSvc status command.
    To start and stop the service, run the following commands:
    • service BMCTSPSSvc start
    • service BMCTSPSSvc stop  
  1. In an IPv6 environment, comment the following properties and restart the TrueSight Presentation Server:
    • #vm.args.system.26 in the installedDirectory\truesightpserver\conf\custom\csr.conf and installedDirectory\truesightpserver\conf\services\csr.conf files
    • #vm.args.system.18 in the  installedDirectory\truesightpserver\conf\custom\idxsrv.conf and installedDirectory\truesightpserver\conf\services\idxsrv.conf files
  1. (Applicable only if you plan to connect to the TrueSight Presentation Server with an alias name) The TrueSight Presentation Server validates all incoming requests to prevent Cross-Site Forgery (CSRF) attacks. If you plan to connect to the TrueSight Presentation Server with an alias or a proxy name, you must configure all hosts, aliases, or proxies for CSRF validation. Unless you do this, you cannot access TrueSight Presentation Server even if the installation completed successfully.Run the following commands to enable the CSRF filter for the alias names set:
    1. Navigate to the following location:
      • (Windows) TrueSightPServer\truesightpserver\bin
      • (Linux)TrueSightPServer/truesightpserver/bin
    2. Run the tssh properties set tspsProxyHosts <alias1>,<alias2>,<alias3> command.
      ExampleIf you have set a single alias name for the TrueSight Presentation Server host:
      tssh properties set tspsProxyHosts HostHouston
      If you have set multiple alias names for the TrueSight Presentation Server host:tssh properties set tspsProxyHosts HostHouston,HostLondon,HostPune
    3. Run the tssh properties reload command.
    To disable the CSRF filter
    NoteIf implementing the CSRF validation degrades the performance of the UI, you can disable the CSRF filter. However, BMC strongly discourages this action.
    Run the following commands:
    1. Navigate to the following location:
      • (Windows) TrueSightPServer\truesightpserver\bin
      • (Linux) TrueSightPServer/truesightpserver/bin
    2. Run the tssh properties set csrfFilter false command.
    3. Run the tssh properties reload command.
  1. Copy the ha-shared.conf file from the <PresentationServerInstallationDirectory>\truesightpserver\conf directory to an appropriate location on the secondary server. You will need to specify the location of this file while installing TrueSight Presentation Server on the secondary server.


Step B: Install TrueSight Presentation Server on the secondary computer

  1. Ensure that the Presentation Server is up and running on the primary computer.
  1. Log in to the host computer (as a root user if you are using Linux) on which you want to install Presentation Server, and delete all the files from the temporary directory:
    • (Windows) %temp%
    • (Linux) /tmp
  1. Extract the downloaded files to a temporary location outside the following location to avoid any file sharing conflicts:
    • (Windows) C:\Program Files
    • (Linux) /opt
  1. Go to the extracted folder, and locate the server-silent-options-<operatingSystem>.txt file:
    • (Windows) <DownloadLocation>\Windows\Disk1\
    • (Linux) <DownloadLocation>/Linux/Disk1/

  1. Edit the the silent options file, add or modify property values, and save the file. 
    The silent options file is a text file that defines the installation properties in the form of a prefix tag followed by a property name and value pair.
    Some property values such as the host computer FQDN, the encrypted passwords, the database details, Remedy Single Sign-On server details and the high availability settings need to be specified in the silent options file. All other properties come with default values, which can be retained or changed as desired. 

    Property details

    Prefix tags for silent installation properties:

    • -P: Precedes directory properties
    • -A: Precedes application features
    • -J: Precedes Java properties

    NoteEnsure that the following system requirements are met. If your target computer does not meet these requirements, you cannot proceed with the installation. However, in a test environment, you can skip the system requirements validation and run the installer by using the -J MINIMAL=true argument.Excerpt named installupgradereq was not found in document xwiki:IT-Operations-Management.Operations-Management.BMC-TrueSight-Operations-Management.TSOMD113.Planning.Planning-the-Presentation-Server-deployment.System-requirements-for-Presentation-Server.WebHome.By default, the TrueSight Presentation Server uses 256-bit encryption. However, AES 256-bit encryption is not allowed in some countries due to import regulations. You can change the default encryption key size when you invoke the installer.

  2. From the command prompt, run one of the following commands to start the installation. Type the complete path to the server-silent-options-<operatingSystem>.txt file in the command. If the path includes a blank space, enclose the path within double quotes. However, installation occurs in the background.
  1. The installation might take up to 15 minutes. After the installation is complete, the Installation Summary page is displayed. You can periodically check the installation status by checking the truesightpserver_install_log.txt file located at:
    • (Windows) %temp%
    • (Linux)  /tmp
  1. Locate the following log message in the truesightpserver_install_log.txt file to ensure that the Presentation Server is installed successfully:Log message: TrueSight Presentation Server 11.3.01 install succeeded.
  1. Verify that the following environment variable points to the Presentation Server installation path:
    • (Windows) %TRUESIGHTPSERVER_HOME%
    • (Linux) $TRUESIGHTPSERVER_HOME
  1. Run the following command to verify the TrueSight Presentation Server status:
    • (Windows) Navigate to the TrueSightPServer\truesightpserver\bin directory, and run tssh server status command.
    • (Linux) Navigate to the TrueSightPServer/truesightpserver/bin directory, and run ./tssh server status command.
    A list of Presentation Server processes are displayed as shown in the following example:
    Process status
    ================================
    Core Server     Running (13176)
    Index Server    Running (11028)
    Database Server Running (6052)
    If errors occur when you run tssh server status command, restart the Presentation Server by running the following command:
    • (Windows) tssh server start
    • (Linux) ./tssh server start
  1. (Linux only) Register the BMCTSPSSvc service by performing the following steps:
    1. As a root user, run the tssh service register <Non-RootUserName>. This command registers the BMCTSPSSvc service under the /etc/init.d folder.
    2. (SUSE Linux Enterprise Server only) Run the chkconfig --add BMCTSPSSvc command.
    If you restart the TrueSight Presentation Server  host without registering the BMCTSPSSvc service, the processes will not come up, and you will need to start the TrueSight Presentation Server manually.Verify whether the service is registered with the following steps:
    1. Ensure that you have read and write permissions for the installedDirectory\truesightpserver\logs\tssh.log file.
    2. Run the service BMCTSPSSvc status command.
    To start and stop the service, run the following commands:
    • service BMCTSPSSvc start
    • service BMCTSPSSvc stop  
  1. In an IPv6 environment, comment the following properties and restart the TrueSight Presentation Server:
    • #vm.args.system.26 in the installedDirectory\truesightpserver\conf\custom\csr.conf and installedDirectory\truesightpserver\conf\services\csr.conf files
    • #vm.args.system.18 in the  installedDirectory\truesightpserver\conf\custom\idxsrv.conf and installedDirectory\truesightpserver\conf\services\idxsrv.conf files
  2. Verify the TrueSight Presentation Server HA installation by logging on to the primary and secondary computers. 
    The URL format is: http(s)://<TSPS_FQDN>:<tomcat_port>
    • On the primary computer: You must be able to view the application without any errors.
    • On the secondary computer: You must be able to see the following message:
      You accessed a system that is in standby mode. Contact you system administrator for assistance.

Note

The system requirements are validated every time you restart the host computer or product services. If the system requirements are not met, the product services are not started. To force-start the product services, see Starting and stopping the TrueSight Operations Management components.

Step C: Set up and configure the load balancer details

Set up the load balancer on a computer other than the primary and secondary computers.

Then, configure the load balancer name on the primary computer. 

To configure the load balancer name

  1. On the primary computer, navigate to the following location:
    • (Windows) TrueSightPServer\truesightpserver\bin
    • (Linux) TrueSightPServer/truesightpserver/bin
  2. Run the tssh properties set loadbalancername <loadbalancername> command.
  3. Run the tssh properties reload command.
  4. Run the following command to verify the high-availability deployment status:
    tssh ha status

Now that you have set up the Load Balancer, your TrueSight Presentation Server HA deployment is complete.


Troubleshooting installation issues

If you face issues during installation, see Troubleshooting the Presentation Server deployment.

Next step in the Installation process

Now that you have successfully installed the Presentation Server, do one of the following:

 

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