Verifying the App Visibility server upgrade
Verify that the TrueSight App Visibility Manager server upgrade was successful by reviewing the log entries added during the upgrade, and examining the server processes and services.
Before you begin
You must have upgraded the TrueSight App Visibility Manager server components as described in Performing-the-App-Visibility-server-upgrade or Performing-the-App-Visibility-server-upgrade-silently.
To verify that the TrueSight App Visibility Manager server upgrade was successful
After the upgrade is complete, a successful upgrade is indicated in the wizard or on the command window. Use the following procedure to confirm or troubleshoot the upgrade of the server components.
- Access the adopserver_install_log.txt file, which is located in the %temp% directory (Windows) or /tmp directory (Linux).
Check for warnings or errors. If no error messages are present, the installation was successful. - According to what you have upgraded, verify that the TrueSight App Visibility Manager server components are running.
- (Windows) Run services.msc and verify that services are running:
- BMC App Visibility Collector
- BMC App Visibility Portal
- BMC App Visibility PostgreSQL
- BMC App Visibility Proxy
(Linux) Run the following commands to verify that the processes are running:
ps -ea|grep adop_collectord
ps -ea|grep adop_portald
ps -ea|grep adop_apm_proxyd
ps -ea|grep av_pgsqld
- (Windows) Run services.msc and verify that services are running:
- Check for errors reported in the TrueSight App Visibility Manager log files in the following locations:
- Windows
- serverInstallationDirectory\collector\logs\collector.log
- serverInstallationDirectory\portal\logs\portal.log
- serverInstallationDirectory\apm-proxy\logs\apm-proxy.log
- Linux
- serverInstallationDirectory/collector/logs/collector.log
- serverInstallationDirectory/portal/logs/portal.log
- serverInstallationDirectory/apm-proxy/logs/apm-proxy.log
- Windows
Examine the portal status in the Components page of the TrueSight console.
Where to go from here
Add App Visibility to the TrueSight console, if you have not already done so.
Upgrade the TrueSight App Visibility Manager agents: