Remedy SSO for TrueSight 11.0 or Remedy SSO 9.1.03.001 Cumulative hotfix

The Remedy SSO 9.1.03.001 cumulative hotfix corrects the following issues:

  • DRRS0-2935 - Backport- NPE while attempting to retrieve groups from LDAP using the API /rsso/api/v1.1/token/groups
  • DRSMX-12705 - Methods getUserGroups() in class IdPLDAP should properly handle exceptions

This topic contains information about fixes in this patch and provides instructions for downloading and installing the patch. The following table provides links to the pages in the EPD website that contain the installation files for this product. From the EPD page, you can select and download the installation files for your platform. Access to the EPD website requires that you provide your BMC Support credentials. You might also be prompted to complete the Export Compliance Form.

Hotfix name

Package name

EPD link

Platform

Remedy SSO 9.1.03.001 Cumulative hot-fix

RSSO_9103001_2018MAY18_CU_ALL

Contact Customer Support

All


Before you apply the hotfix you must have installed either Remedy SSO for TrueSight 11.0 or Remedy SSO 9.1.03.001.

  1. Extract the downloaded RSSO_9103001_2018MAY18_CU_ALL.zip file into a temporary location.
  2. Stop the Remedy SSO server Tomcat service.
  3. Copy all the folders and files in <RSSO_TOMCAT>/webapps/rsso folder into a backup folder.
    <RSSO_TOMCAT> is the directory of tomcat where RSSO webapp is deployed.
  4. Copy the following files from the server folder in the extracted hotfix zip file into their corresponding paths in <RSSO_TOMCAT>/webapps/rsso folder:
    • (Linux)
      WEB-INF/classes/com/bmc/rsso/admin/service/BaseConfigService.java
      WEB-INF/classes/com/bmc/rsso/admin/local/servlet/SearchLocalUserServlet.java
      WEB-INF/classes/com/bmc/rsso/data/idps/IdPLDAP.class
      WEB-INF/lib/core-9.1.03.001.jar
      WEB-INF/lib/common-9.1.03.001.jar
    • (Windows)
      WEB-INF\classes\com\bmc\rsso\admin\service\BaseConfigService.java
      WEB-INF\classes\com\bmc\rsso\admin\local\servlet\SearchLocalUserServlet.java
      WEB-INF\classes\com\bmc\rsso\data\idps\IdPLDAP.class
      WEB-INF\lib\core-9.1.03.001.jar
      WEB-INF\lib\common-9.1.03.001.jar
  5. Restart the Remedy SSO server Tomcat service.


Rollback the hotfix update

If you have to rollback the hotfix, do the following:


    1. Stop the Remedy SSO server Tomcat service.
    2. Delete all the folders and files in <RSSO_TOMCAT>/webapps/rsso folder.
    3. Restore the folders and files from the backup folder created in Step 3.

 

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