System requirements for Cloud Probe

The BMC Real End User Experience Monitoring Cloud Probe component connects to a running Real User Collector. The following system requirements are necessary to install and use the Cloud Probe:

Operating system requirements

Support for third-party products

To receive full support for a BMC product, you must have such product installed in a supported environment, as specified in the BMC product documentation. If a third-party vendor cancels support for one of its products (such as an operating system or subsystem), and that third-party product integrates or interacts with the BMC product you have licensed, you must upgrade to a supported version of that third-party product before BMC Customer Support can provide you with support for the affected BMC product. For further information, seeBMC's product support policy.

The Cloud Probe supports the following operating systems:

Red Hat Enterprise Linux 5.8 and later (64-bit)
Red Hat Enterprise Linux 6.x (64-bit) (Basic Server or Minimal installations)
Red Hat Enterprise Linux 7.x
CentOS 6.x (64-bit)
CentOS 7.x (64-bit)
Oracle Linux 7.0
Ubuntu 14.04.xx LTS
Ubuntu 16.04.xx LTS
Windows Server 2008 R2
Windows Server 2012
Windows Server 2012 R2
Windows Server 2016

Hardware requirements

Each server where the Cloud Probe is installed requires the following minimum hardware:

2 GB RAM
2 CPUs

Note

In the table below, see the approximate percentage of CPU and RAM capacity used by the Cloud Probe on the tenant computer (tested with 2 virtual CPUs and 4Gb RAM on Linux, and with 4 virtual CPUs and 16Gb RAM on Windows).

Cloud Probe CPU and RAM usage

Operating system	Expected volume of traffic	CPU consumption	RAM consumption
Red Hat Enterprise Linux 6.3	~1000 hits/sec	~5%	~10%
Microsoft Windows 2008 Server (R2)	~800 hits/sec	~5%	~10%

Network requirements

The Cloud Probe must connect to an instance of the Real User Collector using HTTPS. You can change the default port (443), if necessary.

For a list of the supported cipher suites, see Cipher suites support for SSL/TLS decryption.

Network Time Protocol (NTP) synchronization

Warning

The data handled by application monitoring components, including all server components and agents, is time sensitive. If the time between components is not synchronized, you might see incorrect or partial data, or you might not see any data.

Consult your operating system documentation to synchronize each component's internal clock with an NTP server on your network or on the Internet. Ensure that the clocks are regularly synchronized.

This applies to all Real End User Experience Monitoring Software Edition components and integrated App Visibility Monitoring components.

Software requirements

Linux

For Linux operating systems, you must have the following libraries installed:

Note

Exact names of the libraries may vary depending on your operating system and version.

Zlib
Libicu
Libpcap
Openssl
Pcre
Libcurl
Network Security Services (NSS)

If you do not have these libraries installed, the installation will not run properly.

Windows

Before installing the Cloud Probe on a Windows operating system, you must download and install the WinPcap tool installed on the Cloud Probe machine.

SSL/TLS and cipher suite support for HTTPS traffic

If the Cloud Probe component monitors HTTPS traffic on the network, it supports the following SSL and TLS protocols versions:

SSL version: 3.0
TLS versions: 1.0, 1.1, and 1.2

The following table lists the ciphers suites supported by the Cloud Probe:

Supported SSL/TLS cipher suites

Cipher suite name	Cipher suite ID	Cipher	MAC
TLS_RSA_WITH_NULL_MD5	0x000001	NULL	MD5
TLS_RSA_WITH_NULL_SHA	0x000002	NULL	SHA
TLS_RSA_EXPORT_WITH_RC4_40_MD5	0x000003	RC4_40	MD5
TLS_RSA_WITH_RC4_128_MD5	0x000004	RC4_128	MD5
TLS_RSA_WITH_RC4_128_SHA	0x000005	RC4_128	SHA
TLS_RSA_EXPORT_WITH_RC2_CBC_40_MD5	0x000006	RC2_CBC_40	MD5
TLS_RSA_WITH_IDEA_CBC_SHA	0x000007	IDEA_CBC	SHA
TLS_RSA_EXPORT_WITH_DES40_CBC_SHA	0x000008	DES40_CBC	SHA
TLS_RSA_WITH_DES_CBC_SHA	0x000009	DES_CBC	SHA
TLS_RSA_WITH_3DES_EDE_CBC_SHA	0x00000A	3DES_EDE_CBC	SHA
TLS_RSA_WITH_AES_128_CBC_SHA	0x00002F	AES_128_CBC	SHA
TLS_RSA_WITH_AES_256_CBC_SHA	0x000035	AES_256_CBC	SHA
TLS_RSA_WITH_NULL_SHA256	0x00003B	NULL	SHA256
TLS_RSA_WITH_AES_128_CBC_SHA256	0x00003C	AES_128_CBC	SHA256
TLS_RSA_WITH_AES_256_CBC_SHA256	0x00003D	AES_256_CBC	SHA256
TLS_RSA_WITH_CAMELLIA_128_CBC_SHA	0x000041	CAMELLIA_128_CBC	SHA
TLS_RSA_EXPORT1024_WITH_RC4_56_MD5	0x000060	RC4_56	MD5
TLS_RSA_EXPORT1024_WITH_RC2_CBC_56_MD5	0x000061	RC2_CBC_56	MD5
TLS_RSA_EXPORT1024_WITH_DES_CBC_SHA	0x000062	DES_CBC	SHA
TLS_RSA_EXPORT1024_WITH_RC4_56_SHA	0x000064	RC4_56	SHA
TLS_RSA_WITH_CAMELLIA_256_CBC_SHA	0x000084	CAMELLIA_256_CBC	SHA
TLS_RSA_PSK_WITH_RC4_128_SHA	0x000092	RC4_128	SHA
TLS_RSA_PSK_WITH_3DES_EDE_CBC_SHA	0x000093	3DES_EDE_CBC	SHA
TLS_RSA_PSK_WITH_AES_128_CBC_SHA	0x000094	AES_128_CBC	SHA
TLS_RSA_PSK_WITH_AES_256_CBC_SHA	0x000095	AES_256_CBC	SHA
TLS_RSA_WITH_SEED_CBC_SHA	0x000096	SEED_CBC	SHA
TLS_RSA_WITH_AES_128_GCM_SHA256	0x00009C	AES_128_GCM	SHA256
TLS_RSA_WITH_AES_256_GCM_SHA384	0x00009D	AES_256_GCM	SHA384
TLS_RSA_PSK_WITH_AES_128_CBC_SHA256	0x0000B6	AES_128_CBC	SHA256
TLS_RSA_PSK_WITH_AES_256_CBC_SHA384	0x0000B7	AES_256_CBC	SHA384
TLS_RSA_PSK_WITH_NULL_SHA256	0x0000B8	NULL	SHA256
TLS_RSA_PSK_WITH_NULL_SHA384	0x0000B9	NULL	SHA384
SSL2_RC4_128_WITH_MD5	0x010080	RC4_128	MD5
SSL2_RC4_128_EXPORT40_WITH_MD5	0x020080	RC4_128_EXPORT40	MD5
SSL2_RC2_CBC_128_CBC_WITH_MD5	0x030080	RC2_CBC_128_CBC	MD5
SSL2_RC2_CBC_128_CBC_WITH_MD5	0x040080	RC2_CBC_128_CBC	MD5
SSL2_IDEA_128_CBC_WITH_MD5	0x050080	IDEA_128_CBC	MD5
SSL2_DES_64_CBC_WITH_MD5	0x060040	DES_64_CBC	MD5
SSL2_DES_192_EDE3_CBC_WITH_MD5	0x0700C0	DES_192_EDE3_CBC	MD5
SSL2_RC4_64_WITH_MD5	0x080080	RC4_64	MD5