Downloading the installation files
You obtain the installation files for the TrueSight Operations Management solution from the BMC Electronic Product Distribution (EPD) site. Your ability to access product pages on the EPD website is determined by the license entitlements purchased by your company.
This topic contains the following sections:
TrueSight Operations Management component products
In addition to installing and configuring Remedy Single Sign-On for management, the TrueSight Operations Management includes the TrueSight Presentation Server and one or more of the following component installations:
- TrueSight Infrastructure Management
- TrueSight App Visibility Manager components, which consists of the following components:
- TrueSight App Visibility Manager Server
- TrueSight App Visibility Manager Agents:
- TrueSight App Visibility Manager for Java
- TrueSight App Visibility Manager for .NET
- Synthetic Transaction Execution Adapter Agent
- Real End User Experience Monitoring
If you are installing the product for the first time, you do not need to apply service packs or patches before you begin using the product. When new service packs and patches are released for the TrueSight Operations Management program, you will perform an upgrade of the product to apply the latest changes. To install the product for the first time or apply product updates, select the Product Patches tab and download the latest service pack or patch. You can find the latest information about service packs and patches under Release-notes-and-notices.
Download links for installation files
Click a product or component link in the following table to access the EPD website and page that contains the installation files. From the EPD page you can select and download the installation files for your platform. Access to the EPD website requires that you provide your BMC Support credentials, and you must be licensed for the product to access the download page. You might also be prompted to complete the Export Compliance Form.
List of installation files
The following tables list the installation and third party supplementary materials files to download for this version of TrueSight Operations Management.
Remedy Single Sign-On
TrueSight Presentation Server
TrueSight Infrastructure Management
TrueSight App Visibility Manager (Server and Agents)
BMC TrueSight Synthetic Monitor with Borland Silk Performer
TrueSight Real End User Experience Monitoring
Where to go from here
Carefully review the system requirements for your platform and other tasks necessary for setting up the installation environment . You must perform these tasks before you launch the installation program.