Installing the Infrastructure Management Server on Microsoft Windows with SAP SQL Anywhere
Follow these instructions to install the TrueSight Infrastructure Management Server on Microsoft Windows with SAP SQL Anywhere as the database. If you are upgrading from an earlier version, see Upgrading BMC TrueSight Infrastructure Management Server.
Before you begin
Ensure that there are no Integration Services installed on the computer where the TrueSight Infrastructure Management Server will be installed. If any Integration Services are installed on this computer, the TrueSight Infrastructure Management Server installation fails.
Ensure that the computer on which you are installing the product adheres to the requirements listed in System-requirements-and-product-compatibility-for-Infrastructure-Management and Hardware-requirements-to-support-small-medium-and-large-environments.
Ensure that the computer on which you are installing the product adheres to the requirements described in Preparing for your installation.
- If you are using the Remote Desktop Connection (RDC) to install the product, put the RDC in console mode.
- If you want to integrate TrueSight Infrastructure Management with SCOM 2007 and 2012, ensure that .NET Framework version 3.0 is installed. If you are installing it on Windows 2008, use the Role Management tool. For more information about installing .NET Framework, see the Microsoft website.
Encryption settings
The TrueSight Infrastructure Management Server uses 256-bit SSL encryption, by default. Due to import regulations in some countries, AES256-bit encryption is not allowed. You must select the appropriate encryption key size when you invoke the installer; otherwise, the installer uses the default 256-bit SSL encryption.
In a command line, navigate to the Disk1 folder in the installation file structure and enter the following command tochange the encryption key size:
Windows
setup.exe –J BMC_TS_KEY_SZ=<128/256>Linux
./setup.bin –J BMC_TS_KEY_SZ=<128/256>
128 is AES 128-bit encryption key
256 is AES 256-bit encryption key
To install the TrueSight Infrastructure Management Server on Microsoft Windows with SAP SQL Anywhere
Access the installation program by using one of these methods:
- DVD — Insert the installation DVD. In the <installLocation>\Windows directory, open the TSIMServer\Disk1 folder.
- BMC Software EPD website (http://webapps.bmc.com/epd) — For more information about downloading the TrueSight Infrastructure Management software, see Downloading the Infrastructure Management installation files.
Extract the contents of the zipped distribution file to an appropriate directory on the computer where the TrueSight Infrastructure Management Server will be installed.
In the <installLocation>\Windows directory, open the TSIMServer\Disk1 folder. Double-click install.cmd.
On the Welcome page, click Next.
On the license agreement page, select I agree to the terms of the license agreement, and click Next.
On the Configuring Firewall Rules page, perform one of the following tasks, and click Next. You must configure firewall rules to allow TrueSight Infrastructure Management processes to communicate through the firewall.
To automatically configure the Windows Firewall rules, select Automatically configure Windows Firewall Rules.
The Windows Firewall inbound rules are configured. An error message appears if you have not started the Windows Firewall.- To manually configure the firewall rules, select I will manually configure Windows Firewall Rules now before proceeding further
- For more information about creating Windows Firewall inbound rules, see To manually configure Windows Firewall inbound rules.
- If you prefer to use a third-party firewall application already installed on your computer, ensure that you manually create the firewall inbound rules. For more information about creating firewall inbound rules, refer to your third-party firewall documentation.
(Cluster environment only) On the Cluster Group Configuration page, select the type of the cluster group in which to install the TrueSight Infrastructure Management Server, Default cluster group, or Custom cluster group.
On the Directory Selection page, retain the default directory (\Program Files\BMC Software\TrueSight), or click Browse to select a different directory, and click Next.
On the Listening Address Configuration page, confirm the Fully Qualified Domain Name (FQDN).
Select the tasks to configure with TrueSight Infrastructure Management, and click Next. The following figure displays the default tasks that are selected.
Configuration task selection
If you decide not to configure ports or cell details and have not selected either Configure TrueSight Infrastructure Server default Cell, Change TrueSight Infrastructure Server default ports, or both the options under System Configuration Tasks in the Configuration task selection page, the Confirm Defaults page is displayed with the default cell or port details. Otherwise, the Configure Server Ports page is displayed.
On the Confirm Defaults page, click Next.
If you selected Change TrueSight Infrastructure Server default ports under System Configuration Tasks in the Configuration task selection page, on the Configure Server Ports page, update the following port numbers, and click Next.
Port name
Description
Apache Port
Used by the operator console and web services. The default port number is 80.
Apache SSL Port
Used by the operator console for secure channel access. The default port number is 443.
AgentController Port
Used by the Agent Controller. The default port number is 12123.
BMC Impact Admin Server Port
Used by BMC Impact Admin Server clients to communicate with BMC Impact Admin Server. The default port number is 3084.
Remote Method Invocation Port
Used by the operator console. The default port is 1099.
Service Desk Integration Port
Used by the Integration for Service Desk Integration service if BMC Atrium CMDB integration is enabled. The default port number is 3115.
Tomcat Port
Used by the Tomcat process
JBoss JMS Port
Used by the JBoss process
Cache Server Port
Used by the Cache Manager process
If you selected Cloud Vista - Enable and Configure under Integration Configuration Tasks in the Configuration task selection page, on the Configuring TrueSight Infrastructure Management environment deployment information page, provide the following details, and click Next.
Select any one of the following options based on your TrueSight Infrastructure Management environment.
- Single Server Environment Installation: Select this option to install the TrueSight Infrastructure Management Server as a standalone server.
- Multiple Server Environment Installation: Select any of the following options.
- BMC TrueSight Operations Management Central Server: Select this option to install this instance as a central server.
- BMC TrueSight Operations Management Child Server: Enter the following Server Router details:
Field
Description
Host Name/IP Address
FQDN name and IP address of the Central Server Router. FQDN name comprises the host name and the domain name.
Protocol
Protocol with which to communicate to the Central Server Router. It can be either HTTP or HTTPS protocol.
Port
Port number with which to communicate to the Central Server Router. The default HTTP port number is 80, and the default HTTPS port number is 443.
If you selected Configure TrueSight Infrastructure Server for Disaster Recovery Mode under System Configuration Tasks in the Configuration task selection page , on the Configuring Disaster Recovery page, enter a valid host name alias to configure disaster recovery, and click Next. The default host name alias is pronet.
If you selected Configure TrueSight Infrastructure Server default Cell under System Configuration Tasks in the Configuration task selection page, on the Configuring Cell page, enter the following details, and click Next.
Field
Description
Cell details
Instance Name
Name of the cell instance. The default is pncell_hostname.
Port
Port number in the range of 1024 to 65535. The default port for the cell is 1828.
Encryption Key
Encryption key for the cell. The default is mc. No special characters are allowed.
Admin cell details
Port
Port number for the Admin cell. The default is 1827.
Encryption Key
Encryption key for the Admin cell. The default is mc.
If you selected Administrator e-mail from TrueSight Infrastructure Management - Change defaults under System Configuration Tasks in the Configuration task selection page, on the Administrator Information page, enter the following details to receive e-mail notifications from the TrueSight Infrastructure Management Server, and click Next.
Field
Description
Sender E-mail ID
Email address that you specify as the sender of any notification e-mail messages. The format for the e-mail address must be hostName@company.com The administrator receiving the email message will know which host is having disk space problems or other issues that send notifications. The default value is blank.
Administrator E-Mail ID
Fully qualified e-mail address of the administrator of the TrueSight Infrastructure Management Server. The format for the e-mail address must be user@company.com. The default value is blank.
Name or IP Address of SMTP Server
Name or IP address of the SMTP server. The default value is blank.
If you selected Configure to use an Oracle database (Separately Installed) under Database in the Configuration task selection page, see Installing BMC TrueSight Infrastructure Management Server with Oracle as the database. Otherwise, SAP SQL Anywhere will be configured, which is integrated with TrueSight Infrastructure Management.
If you selected Atrium CMDB - Enable and Configure under Integration Configuration Tasks in the Configuration task selection page, on the Integrating with CMDB page, provide the following details, and click Next.
Field
Description
CMDB Host
Host name of the AR Server. When integrating with the AR Server group, host name of the Load Balancer or Integration Server.
CMDB Port
BMC Atrium CMDB or AR System Server port number. The default is 0. If the AR System is configured with a Portmapper, enter port 0.
CMDB User
User name required to log on to the AR System Server. The default is Demo. This user requires the AR Server Administration rights.
CMDB Password
Password required to log on to the AR System server
UDDI Host
Host name of the UDDI registry for BMC Atrium CMDB
UDDI Port
Port number of the UDDI registry for CMDB. The default is 8080.
UDDI User
UDDI registry user name. The default is admin.
UDDI Password
Password for the specified UDDI user name. The default is admin.
If you integrate with BMC Atrium CMDB in the AR Server Group, you must manually configure the pserver.conf file. Edit the ARSGroupMembers in the pserver.conf file and set to all AR Servers of the group that have reconciliation function enabled. See also Configuring the Publishing Server to integrate with an AR Server group.
On the Installation Preview page, click Install.
The Preview page displays the Installation Mode as Standalone in a case of regular installation and High-Availability (Cluster) if you installing in the high availability mode.
The TrueSight Infrastructure Management Server installation process takes a while to complete.
On the Installation Summary window, select View Logs to open the installation logs, or click Done.
To start the Windows Firewall
- Start the Windows Firewall service from services.msc.
- Run the following commands to turn on the firewall:
- (Microsoft Windows 2008 R2) netsh advfirewall set allprofiles state on
- (Microsoft Windows 2012 R2) netsh advfirewall set allprofiles state on
- (Microsoft Windows 2012) netsh firewall set opmode mode = ENABLE
To manually configure Windows Firewall inbound rules
- Start the Windows Firewall.
- Configure the Windows Firewall inbound rules for the following pw processes. For more information about configuring Windows Firewall inbound rules, see To create an inbound firewall rule for a program or service from the Microsoft Technet Library:
- pw/jre/bin/java_jboss.exe
- pw/apache/bin/httpd.exe
- pw/jre/bin/java_jsrv.exe
- pw/jre/bin/java_agent.exe
- pw/jre/bin/java_cntl.exe
- pw/jre/bin/java_tunnel.exe
- pw/jre/bin/java_rate.exe
- pw/jre/bin/java_ps.exe
- pw/Sybase/bin64/dbsrv16.exe
- pw/server/bin/mcell.exe
- pw/pronto/bin/ProactiveNetService.exe
- pw/pronto/bin/ProNetAgent.exe
Where to go from here
To apply licenses, see Applying-Infrastructure-Management-licenses.
To install Integration Services, see Installing-the-Integration-Service-and-Cell.
For help resolving installation issues, see Infrastructure-Management-installation-and-uninstallation-issues,