TrueSight Operations Management overview


TrueSight Operations Management enables IT departments to monitor performance and availability of the infrastructure and applications that comprise their services, monitor events coming from the infrastructure devices, and monitor transactions from the applications that enable the services they deliver. The following topics describe the major components of this product.


Related topics

Orientation

TrueSight-Operations-Management-architecture

Overview of TrueSight Operations Management components

The TrueSight console provides the interface for monitoring and diagnosing failures and for configuring the TrueSight Presentation Server that consumes information from the following component products:

TrueSight Operations Management delivers holistic views of the IT enterprise from which all users ensure the health of the environment and ensure that Service Level Agreements are met. For information about how the component products enable business value, see TrueSight-Operations-Management-use-cases.

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TrueSight console overview

The following table summarizes the main features of the TrueSight console:

Console feature

Use

Dashboard

Executives and IT Operations personnel use dashboards to monitor the environment from a specialized view, such as a set of applications or performance graphs related to a critical offering or customer.

Monitoring

IT Operations personnel use the monitoring views to monitor the infrastructure and application health.

Configuration

Solution Administrators and specialists configure the data collected from the component products and the applications monitored.

Administration

Solution Administrators configure the component products and integrations to the Presentation Server. The administration functions also include role-based access control to data and features.

For more information about the functions available in the TrueSight console, see Quick tour of the TrueSight console.

 

 

Infrastructure health monitoring

IT Operations uses event, device, and group views to monitor infrastructure health and respond to critical events. From events, IT Operations personnel can perform probable cause analysis and access additional Infrastructure Management consoles to perform further investigative actions.

The following image shows an example of the Events monitoring page.

Event_monitoring.png

For instructions about how to monitor the infrastructure, see Monitoring infrastructure devices.

Application health monitoring

IT Operations and specialists use application monitoring to observe the performance and health of active applications, to perform diagnostics, and to trace application transactions. Specialists responsible for understanding how applications will behave before introducing changes in production might generate synthetic transactions to predict application performance and health.  

The following image shows an example of the Applications monitoring page from which you monitor active or synthetic transactions.

App_View.png

For additional information, see  Monitoring applications or Monitoring synthetic transactions to predict application health.

TrueSight Presentation Server overview

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TrueSight Presentation Server structure

The following diagram illustrates the relationship of the TrueSight Presentation Server functions.

PresentationServer.png

Layer

Description

application

The application layer consists of all the functions that are displayed in the TrueSight console and the Application Programming Interface (APIs) that communicate with the platform layer APIs.

platform

The platform layer consists of functions such as messaging, RESTful Web services, role-based access control (RBAC), logging, clustering for high availability, and other core functions that make up the Presentation Server.

data store

The data store layer functions include data caching and data persistence:

  • Data caching - The TrueSight Presentation Server uses Infinispan 7.2.4 as the caching service for caching the entities created in the TrueSight console and the entities received from the data providers, such as Meta (managed object definition), managed objects, devices, events from the cell, and groups. 
  • Data persistence - The Presentation Server utilizes the following software to store and persist information:
    • PostgreSQL Server 9.4.4 - Stores information such as data provider servers, devices, groups, application model entities and relationships, and Central Monitoring Administration entities such, as TrueSight Presentation Servers, and Integration Service hosts and clusters.
    • Elasticsearch 1.3.2 with Lucene 4.9.0 - Persists and searches the events received from the data providers.

See also Network-ports.

Integrated system authentication with Remedy Single Sign-On

Remedy Single Sign-On (Remedy SSO) is an authentication system that enables users to enter their credentials only once for authenticating in a multi-software environment. Upon authentication, users automatically gain access to all applications that are integrated with Remedy SSO. In TrueSight Presentation Server, Remedy SSO supports only the following authentication types:

  • Local
  • LDAP/AD
  • SAMLv2

Note

The Infrastructure Management administrator console and TrueOps mobile app does not support the SAMLv2 authentication type.

In TrueSight Presentation Server, Remedy SSO does not support the following authentication types:

  • Kerberos
  • CERT

Based on your organization's requirements, you can configure any of the authentication types to authenticate the users for TrueSight product components. To configure and use these authentication types you must do the following:

  • Install the Remedy Single Sign-On server and configure it with an authentication server such as LDAP/AD or SAMLv2.
  • Create the required tenants (realms), user groups, and users on the Remedy Single Sign-On Admin console.
  • Integrate the Remedy Single Sign-On server with the TrueSight Presentation Server during the TrueSight Presentation Server installation or upgrade.

For additional TrueSight Operations Management integrations, see Integrating.

 

 

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