Step 1: Preparing for upgrade

The following sections describe the prerequisites that you must perform before you upgrade from the existing version of BMC TrueSight Operations Management Reporting to version 10.0.00:

General prerequisites and recommendations

The following are the general prerequisites and recommendations to help you in a seamless and smooth upgrade:

• Back up the installation directory of Report Engine.
• Ensure to close all the files, folders, and CLI commands opened in the current session as well as close other user sessions on the host computer before starting an upgrade.
• Upgrade the operating system to the supported version. Review the System-requirements.
• Upgrade the database to the supported version. Review the System-requirements.

• Back up the database. If you use Oracle database as the database, you must back up the Oracle database schema. It allows you to restore the database without any loss of data if the upgrade fails, and if SQL Server as the database, you must backup the database. It allows you to restore the database without any loss of data if the upgrade fails.
• Ensure that you have sufficient disk space and free space in tablespaces to store the database. 
• Back up the universe and reports (including custom reports), see Backing up custom reports.
• Delete the BPPM_DataMart.lcmbiar file from Central Management Console – Promotion Management if you are upgrading from BMC ProactiveNet Performance Management Reporting versions 9.5.02 or 9.6.00, or BMC TrueSight Reporting 9.6.00.
• To perform an upgrade, you should be an advanced user with good technical understanding and expertise in using the product. To perform the upgrade, BMC recommends that you are an experienced administrator/user with the following skills:
  • Knowledge of the various components
  • Knowledge of network connectivity and communication protocols
  • Experience as a Database administrator, depending on the database you use

Backing up custom reports

You can also back up any specific reports before upgrading to the new universe, if not done earlier. This helps when you have created any custom reports. When you take backup of these reports, it becomes easy to retrieve them to the new universe.

To back up any specific report

1. From the Start menu, select Programs > BusinessObjects XI 4.0 > BusinessObjects Enterprise > BusinessObjects Enterprise Java InfoView.
2. On the Log On to InfoView page, in the User name and Password boxes, enter your logon credentials, and click Log On.
3. On the InfoView home page, in the toolbar, click Document List.
4. Expand Public Folders > TrueSight Operations Management Folders, and select the appropriate folders or reports that you want to take backup.
5. On the toolbar, click Organize > Copy.
6. On the left pane, select the My Favorites folder, and on the toolbar, click Organize > Paste.

After importing the new universe, you can paste these reports to the respective folders of the new universe.

Result of sample upgrade on Oracle Enterprise database

The following table provides the results of sample upgrade in test environment: