FAQs and additional resources

This topic provides information that supplements the BMC TrueSight Operations Management Reporting documentation. It contains the following sections:

Frequently asked questions

This following FAQs provide answers to frequently asked questions (FAQs) about Operations Management Reporting.

Frequently asked questions

Frequently asked questions about the documentation

Where do I find rebranding related information?

The product name has been changed from BMC ProactiveNet Performance Management Reporting to BMC TrueSight Operations Management Reporting.

The following list describes what has been changed at a high level:

Installation screens are updated to reflect BMC TrueSight Operations Management Reporting.
Default installation directory name is changed to TrueSightOperationsManagementReporting.
Service name is updated to BMCTrueSightOperationsManagementReportEngine.
the bppmr_config command line utility is updated to TrueSightInfrastructureManagement_config.
Universe name is updated to TrueSight_DataMart.lcmbiar.
The create_BPPMR_user_tablespaces.sql script is renamed to create_TrueSightOperationsManagementReporting_user_tablespaces.sql.

Where do I find release note information?

The following table describes where you can find information previously provided in release notes.

Type of information	Found here in
New features (enhancements) and other information	10-0-00-enhancements
Issues corrected by the base release and its service packs and patches Issues that are currently open	Known-and-corrected-issues

Where can I find technical bulletins?

Technical bulletins contained information delivered after a product was released, often in conjunction with a service pack or patch for that release.

Where to find information previously provided in a technical bulletin

Type of technical bulletin	Found here in
Contents of a service pack or patch and instructions particular to it	The child topic for that service pack or patch under Release-notes-and-notices For issues corrected in the service pack or patch, sort the table in Known-and-corrected-issues by the "Corrected in" column
Other information	Placed in context throughout this space, but listed and linked to in Release-notes-and-notices.

Where do I find information that was previously published as a flash bulletin?

Flashes contained urgent information about product issues and were delivered after a product is released. On docs.bmc.com, flashes are delivered in a topic under Release-notes-and-notices. If this topic does not exist for a given product release, no urgent issues have been discovered for that release.

Is all the content for BMC TrueSight Operations Management Reporting in this space?

Most of the documentation for BMC TrueSight Operations Management Reporting 10.0 is added in this space. However, the spaces for the related products are:

I’d like a PDF of just selected information. How can I get that?

The BMC Documentation portal gives you the ability to generate PDF exports of multiple pages in a space.

Creating PDF exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF

Click the Export icon in the upper-right.
From the Export menu, select PDF.
Follow the prompts for page selection and other options.
Click Export.

Depending on the number of topics included in the export, it might take several minutes to create the PDF. Once the export is complete, you can download the PDF.

Additional resources from BMC

The following BMC sites provide information outside of the TrueSight Operations Management Reporting documentation that you might find helpful:

Support information

This topic contains information about how to contact Customer Support and the support status for this and other releases.

Contacting Customer Support

If you have problems with or questions about a BMC product, or for the latest support policies, go to Support Central. You can search the Knowledge Base for help with an issue or download products and maintenance.

If you do not have access to the web and you are in the United States or Canada, contact BMC Support at 800 537 1813. Outside the United States or Canada, select your country at Contact BMC to view local Support Contacts.

Support status

As stated in the current BMC Product Support Policy, BMC provides technical support for a product based on time rather than number of releases. For subscription-based product support, see the BMC Software Subscription Services Support policy. To view the support status for this release, see the BMC TrueSight Operations Management Suite page.