Step 3: Upgrading BMC TrueSight Operations Management Report Engine

After backing up the existing universe, you can upgrade BMC TrueSight Operations Management Report Engine.

Supported upgrade paths

The following table lists the supported versions for direct upgrade to 10.0.00:

You cannot directly upgrade to BMC TrueSight Operations Management Report Engine 10.0.00 from 8.6.xx, 9.0.xx, 9.5, or 9.5.01. To upgrade to BMC TrueSight Operations Management Report Engine 10.0.00, perform the following steps:

1. Upgrade to BMC ProactiveNet Performance Management Report Engine version 9.5.02 or 9.6, or BMC TrueSight Report Engine version 9.6
   For information about upgrading to version 9.5.02, see Upgrading to BMC ProactiveNet Report Engine 9.5.02.
   For information about upgrading to version 9.6.00, see Upgrading to BMC ProactiveNet Report Engine 9.6.00 or Upgrading to BMC TrueSight Report Engine 9.6.00.
2. Upgrade to BMC TrueSight Operations Management Report Engine version 10.0.00.

To upgrade BMC TrueSight Operations Management Report Engine

1. Log in as an administrator (Windows) or a root user (Linux/Solaris).

1. Back up the BMC_PROACTIVENET_REPORTENGINE_HOME directory.
2. (Windows) Backup the %SystemRoot%\ProductRegistry.xml and %SystemRoot%\ProductRegistry.xsd files.
3. Back up the Report Engine Database.
4. Close all the running applications, folders, and command prompts related to Report Engine. 

5. Navigate to the Reports/ReportEngine/<platform> folder, where <platform> is Solaris/Linux or Windows.
   
   

   Note

   If there is not enough space in the temporary directory, the system prompts you to select an alternate directory. On UNIX-based computers, you can set the IATEMPDIR environment variable to an alternate directory which has enough space.

   • For Windows, double-click ReportEngine10.0.00_bbuildNumber.exe.

   • For Solaris and Linux systems, at the command line, run the command: ReportEngine10.0.00_b<buildnumber>.bin

     Note

     For Solaris and Linux installations, the installation file supports only the graphical user interface (GUI) mode, not the console or silent mode.

6. In the Welcome page, click Next.
7. In the License Agreement page, click I agree to the terms of the license agreement.
8. In the Feature Selection page, select the appropriate features that you want to install.
9. If you manually imported BIAR files before the upgrade, the installer will not detect this and will continue to show the Import universe and Reports option. Click Next and continue with the upgrade as follows.
   • Upgrade to BMC TrueSight Operations Management Report Engine 10.0.00
   • Import universe and reports 10.0.00 — imports the BMC TrueSight Operations Management universe and reports into SAP BusinessObjects Enterprise automatically. This eliminates the need for manual import. If you are installing BMC TrueSight Operations Management Report Engine for the first time, BMC recommends to use the automatic import option.

10. In the SAP BusinessObjects BI CMS Server Information page, provide the necessary information using the values that you populated in the Planning sheet for installation and configuration, and click Next.

    Note

    If you deselect the Import Universe and Reports checkbox on the Feature Selection page, the BusinessObjects Information page is not displayed. Post-installation, you can import the TrueSight_DataMart.lcmbiar manually using the steps described in Manually-importing-the-BMC-TrueSight-Operations-Management-universe-and-reports-into-supported-SAP-BusinessObjects.

11. In the Installation Preview page, click Install.

    Note

    For BMC TrueSight Operations Management Report Engine 10.0.00, the cell_name slot is mandatory. So, if you have BMC Impact Manager version earlier than 9.5.00, ensure to add the following entries in the %MCELL_HOME%\etc\gateway.reportengine file and restart BMC Impact Manager before proceeding with the installation:

    add.new=[cell_name=$CNAME]

    add.mod=[cell_name=$CNAME]

    The installer begins the installation process.

12. Click Done.
    
     BMC TrueSight Operations Management Report Engine is upgraded, and the latest BMC TrueSight Infrastructure Management universe and reports are also imported.

To upgrade multiple Report Engines that use a single database

• If your environment consists of multiple Report Engines (9.5.02 or 9.6) that point to a single database, you can directly upgrade the Report Engine 10.0.00. Perform the following steps:

1. 
   
   1. Stop Report Engine service for all report engines.
   2. Upgrade all report engines one-by-one. 

• If your environment consists of only a single Report Engine, you can directly upgrade the Report Engine from a previous version to 10.0.00. Later, you can install more instances of the Report Engine and use the same database user that you used in while upgrading the single instance of the Report Engine.