Warning

Note

The email address must have been registered with the Remedy ticketing system prior to specifying it in a service ticket. You can specify only one email ID per service ticket. For details on configuring email ID in the Remedy Action Request System, see Configuring incoming mailboxes.

To create a service ticket for advanced analytics

  1. From the top right of the screen, click Advanced Analytics, click on a dynamic cluster or exploratory cluster analysis.
  2. From the event cluster map, click on the event of your choice.
  3. From the event list, select one or more events. You can select a maximum of 20 events.
    The Create Service Ticket option is enabled. 
  4. Type the summary and description for the service ticket.
  5. Select a ticketing system from the drop down. 
    create_service_ticket.png
  6. Click Create. 
    The ticket is created.

Where to go from here

After creating an action, you can Clustering-event-data-for-advanced-analysis.