Production support for IT applications use case

You must have the following environment set up:

• TrueSight Operations Management and Remedy Action Request System
• TrueSight Presentation Server is configured to generate to generate events for changes in values of system metrics (For example, CPU and Network utilization) from all user computers belonging to your organization
• Remedy Action Request System is actively used to record Changes and Incidents.

• Configure collection of data from your TrueSight Presentation Server instance. This data will be available in the form of events. For more information, see Collecting-event-data-from-TrueSight-Operations-Management.
• Configure collection of data from your Remedy Action Request System instance. The incidents and changes will be available in the form of events. For more information, see Collecting-incident-and-change-data-from-Remedy.

There is a surge in the number of reported incidents.

• Use TrueSight Presentation Server to monitor the computers and send network and application events to TrueSight Intelligence.
• Use Remedy to monitor user requests and send events for the Changes, Incidents and Problems to TrueSight Intelligence.

• Use the events chart and list to filter events related to the unified communication tool, and view the relation between events.
   
• A change in the number of network, application and incident events immediately after the version upgrade is a potential indicator of impact on users.

For more information, see Viewing-abnormality-and-MVGD-events.