Monitoring digital experience use case

Digital Experience Monitoring provides visibility into end-to-end transaction time and a breakdown of application usage and page performance for your web-based applications so that you can quickly detect and respond when users experience issues.

Application usage data provides you with distinct session and page view details so that you can understand and manage page usage.
End-user data provides end-to-end transaction time and enables you to identify problematic parts of a web page.

You can monitor you end-user digital experience, such as the duration of page navigation elements, as shown in the following diagram. For more information about these and other metrics, see End-user experience performance metrics.

The goal

The web-application specialist wants real-time visibility into end-user transactions that show what customers are experiencing. The specialist wants an accurate way to measure usage, performance, and availability.

The workflow

Prerequisites

You can monitor end-user experience in browsers that support navigation-timing API, such as Google Chrome, Mozilla Firefox, Microsoft Internet Explorer, Microsoft Edge, and Apple Safari.

End-user data is available only for browser-based rich Internet applications (RIAs) that are based on HTML and JavaScript, including single-page applications (SPAs). End-user data might not be available for native mobile applications or desktop applications.

Your end users' browsers must be able to send data to the TrueSight Intelligence servers. Some applications in restricted environments, such as internal business applications, might not be able to send data.

Set up data collection

Generate and insert a JavaScript snippet to the <head> element of your web application's page. The snippet enables you to monitor key metrics of your end users' experience with your application.

Analyze event data to determine correlation

Create and use views to analyze the data for various applications.

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For more information, see Analyzing-end-user-experience-with-your-configured-applications.

The benefits

Visualize real time monitoring-as-a-service for web applications and detect abnormalities
Monitor the experience of your end users from the browser and through metrics based on discrete backend processes
Understand and manage page usage data with distinct session and page view details