Configuring Integration for BMC Remedy Service Desk to connect to a different BMC Remedy AR System Server

Ensure that BMC CMDB Extensionsis installed on the BMC Remedy AR System Server.

To configure Integration for BMC Remedy Service Desk to connect to a different BMC Remedy AR System Server

  1. Navigate to IBRSD_HOME/conf/.
  2. Open ibrsd. conf and modify the following parameters:
    • ARSServerName
    • ARSServerPortNum
    • ARSServerUserName
  3. Run the EncryptUtility utility as explained in Managing BMC Remedy AR System Server logon credentials.
  4. Restart Integration for BMC Remedy Service Desk.

 

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