Configuring the Triage and Remediation solution

The Triage and Remediation Solution integrates the BMC Remedy IT Service Management (ITSM) and the Infrastructure Management systems, using BMC Atrium Orchestrator as the enabling technology. To implement the solution, complete the configuration tasks listed in the following table.

Note

Prior to performing the tasks on this page, you must have installed the mandatory components, as described in Installing the Triage and Remediation solution in the deployment documentation.

Related topics

Integrating-with-BMC-Atrium-Orchestrator-to-enable-Triage-and-Remediation-workflow

Using-the-Triage-and-Remediation-solution

Configuration checklist for Triage and Remediation solution 

Product/Component

Task

See

TrueSight Infrastructure Management

Configure the BMC TrueSight Infrastructure Management Server cell

Configure the BMC Atrium Orchestrator BMC Event Management and Infrastructure Management monitor and actor adapters

BMC Remedy ITSM

Configure group auto assignments in BMC Remedy ITSM

Configure Remedy ITSM templates

BMC Atrium Orchestrator

Export and enable the required adapters

Configure and deploy the required Operations Actions (OA) management modules

Configure the Triage and Remediation module

Configure the Credentials Store module

PATROL Agent

Configure the PATROL Agent to include annotation data in Triage and Remediation

 

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