Tenant-aware support in a cloud environment

Through Infrastructure Management, cloud administrators and tenants can securely monitor and optimize cloud environments managed by BMC Cloud Lifecycle Management. Cloud administrators can use Infrastructure Management consoles to view and administer data for the entire system, or data that is filtered by selected tenants.

Cloud users and access

Cloud administrators and cloud end users access tenant data in different ways.

Cloud administrators

Cloud administrators are responsible for the overall operation, administration, and maintenance of the cloud hosting environments, and for services hosted in the cloud on behalf of the cloud tenants. Cloud administrators can monitor and manage the capacity and performance of each tenant, and of the whole operation.

Cloud administrators can access system data through the Infrastructure Management Administration and Operations Consoles. Several views in Infrastructure Management are tenant-aware, so cloud administrators can filter data by tenant.

Cloud end users

Cloud end users, also known as tenants, can be individuals or groups of individuals. Cloud end users request services manage their own portion of the cloud infrastructure and the services that belong to a given tenant. Cloud tenants can monitor their own cloud environments, retrieve details of virtual machines and monitors, and retrieve performance data to monitor the health of their environment.

Tenants can access tenant-aware data through an external application that uses the available REST web services. Tenants cannot access data through the Infrastructure Management consoles.

Tenant-aware architecture

Tenant awareness in Infrastructure Management is enabled through the architecture of BMC Cloud Lifecycle Management. Cloud administrators and tenants can retrieve data about devices, monitors, and performance.

Through the BMC Cloud Lifecycle Management consoles, cloud administrators create tenants. Infrastructure Management synchronizes configuration item (CI) information and tenant information through integration with BMC Cloud Lifecycle Management. Cloud administrators can view all data, or they can view tenant-aware data, through the operator console.

Cloud tenants can view their data, and only their data, through an external application that uses the available REST web services.

Note

For service modeling or access control in CIs, Child Servers must be integrated with BMC Atrium CMDB. For integration details, see the Integrating-with-BMC-Atrium-CMDB-to-automatically-detect-business-service-impact-relationships.