Perform Probable Cause Analysis on events generated by the BMC PATROL Agent

Roles required

The following role is required to complete this use case:

• Roger - Distributed Service Operations User

Roger handles the following responsibilities:

• Maintaining the ongoing performance and availability of production systems with a focus on server infrastructure
• Performing administrative functions on servers and monitoring tools
• Monitoring the performance and solving availability, performance, and capacity problems

Viewing events generated by the BMC PATROL Agent and performing Probable Cause Analysis on such events

When a critical condition arises in the BMC PATROL environment, a critical event is generated by the BMC PATROL Agent. Roger wants this event to impact the corresponding configuration item (CI) in Infrastructure Management. After the critical condition is resolved, BMC PATROL generates an OK event. Roger wants the corresponding change in the event status to be reflected in Infrastructure Management. Roger also wants to view not only intelligent events but also events generated by the BMC PATROL Agent. He then wants to be able to perform Probable Cause Analysis on all events, drill-down to the root cause and troubleshoot the problem area. To do this, Roger must:

1. Add an Integration Service
2. Configure the PATROL Agent and assign to an Integration Service
3. Set up thresholds for the PATROL Agent.
4.  View the PATROL Agent and events generated by the PATROL Agent. 
5. Perform Probable Cause Analysis on these events to determine the most likely cause for the event to be generated.