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Managing service levels

A service level objective (SLO) is a key component used to evaluate, monitor, and maintain acceptable service levels and compliance with service level agreements (SLAs). SLOs measure the performance of the service provider and are outlined to avert disputes between the two parties on misunderstanding. Infrastructure Management monitors and reports on the various aspects of SLOs.

SLO administration is the first step in integrating the SLO with the Infrastructure Management system. The following topics describe how to define SLOs in the Infrastructure Management system:

Related topics

Integrating-with-BMC-Service-Level-Management

 

 

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