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Viewing Integration Service and BMC PATROL Agent statuses

The Integration Service is responsible for delivering data to the BMC TrueSight Infrastructure Management Server for storage in the database. Integration Services are located on computers other than the computer hosting the BMC TrueSight Infrastructure Management Server. BMC PATROL Agents are connected to the BMC TrueSight Infrastructure Management Server through the integration service.

The Agent Status page lists the current operating status of the Integration Services and the BMC PATROL Agents that are associated with them. The Agent Status screen also displays information about the monitors associated with the Integration Service. 

Go to Options > Administration > Agent Status, and the Agent Status page is displayed. In the Agent Status page, you can filter the Integration Service and the agent details based on the filters. The supported filters are as follows:

  • Connection Active—Displays the Integration Service and its agents that are connected active with the BMC TrueSight Infrastructure Management Server
  • Agent Disconnected—Displays the Integration Service and its agents that are disconnected from the BMC TrueSight Infrastructure Management Server
  • No Filter—Displays all the Integration Services and their agents that are associated with the BMC TrueSight Infrastructure Management Server

You can also select to view the details of a specific Integration Service and the BMC PATROL Agents associated with it. To view a specific Integration Service or BMC PATROL Agent, in the Integration Service/Agent box, type the name of the Integration Service or agent, and click Filter. If you have specified an Integration Service name, the details of the Integration Service and the agents associated with it are displayed. If you have specified an agent name, the agent details as well as the Integration Service to which it is associated are displayed.

Status information for Integration Service and BMC PATROL Agents

Column

Description

addinfo.png

Provides additional information about the agent. The supported icons are as follows:

  • marked_for_deletion.gif—Indicates that the agent is marked for delete, and it will be deleted in 7 days' time
  • blackout.gif—Indicates that the events originating from the agent are blacked out

Integration Service/Agent

Displays the following information in a hierarchical format:

  • Name of the Integration Service that does not have any BMC PATROL Agents configured with it (earlier known as remote agents and local agents)
  • Name of all the Integration Services and the total number of BMC PATROL Agents that are configured with each Integration Service
  • Under each Integration Service, list of all the agents that are configured with it with the port number through which the agent or the Integration Service runs

Status

  

Displays the connection status of the Integration Services and BMC PATROL Agents (Agent_statuses.gif). A green plugged-in icon indicates the Integration Service or BMC PATROL Agent is connected, and a red unplugged icon indicates the Integration Service or BMC PATROL Agent is disconnected.

BMC PATROL Agents and Integration Services are represented using the following icons, and they appear with the status icons.

  • integrationservice.gif represents Integration Services
  • patrolagent_9.gifrepresents BMC PATROL Agents version earlier than 9.5
  • patrolagent_10.gif represents BMC PATROL Agents version 9.5 or later
  • pnetagent.gif represents Integration Service that does not have any BMC PATROL Agents added to it (earlier called as remote agents and local agents)

Version

Displays the version number of the Integration Service and BMC PATROL Agent

DNS Name/IP Address

Displays the DNS Name or the IP Address of the system hosting the Integration Service and BMC PATROL Agent.

When you bring the mouse pointer over any of the agents that are configured using BMC PATROL Agent versions earlier than 9.5 the following details are displayed, and these details are not applicable for the Integration Services or agents that are configured using BMC PATROL Agent version 9.5 or later.

  • The latest date and time when the Integration Service or BMC PATROL Agent connected to the BMC TrueSight Infrastructure Management Server.
  • The date and time that the Integration Service or BMC PATROL Agent started running.
  • The type of connection in use by the local agent or Integration Service.

OS

Displays the name and version of the operating system of the system hosting the Integration Service or BMC PATROL Agent.

Monitors

Displays the following information:

  • At the Integration Service level—Displays the total number of monitors that are associated with the Integration Service through all the BMC PATROL Agents. For example, if the value is 2 (439), 2 represents the total monitors associated with the Integration Service and 439 represents the total monitors associated with the Integration Service through all the BMC PATROL Agents.
  • At the BMC PATROL Agent level—Displays the total number of monitors that are associated with the agent

If you click the total number of monitors hyperlink, the Show Monitors page displays information about all the monitors.

Notes

  • The Agent Status page lists all the Integration Services and the agents that are connected to them, even though you do not have access to all the devices. However, if you drill down to view the monitor details, you can see only the details of the monitors to which you have access.
  • If the publish host name is different from the device FQDN, the self-monitoring events for the PATROL are associated with the device named after the published host name. The message points to the device FQDN in which the PATROL Agent is running. This is not applicable if you have not set a publish host name of if the publish host name is same as the device FQDN.

Related topics

 

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