Unsupported content This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Prerequisites for Integration Service upgrade

This section lists the tasks that you must perform before you begin to upgrade to Integration Service 10.0:

Ensure that you have prepared your setup for upgrade. See Prerequisites for upgrade.

Remote cell knowledge base migration

If a cell that resides on the computer has a customized knowledge base, you must merge the cell's KB with the new 10.0.00 version cell KB. For information about the cell migration, see Cell configuration migration (cells).

Note

You will apply the KB Migration Wizard in the context of migrating remote cell KBs.

When you upgrade an Integration Service, you also upgrade the following components:

  • Self-monitoring Service
  • Event Manager
  • BMC Event Adapters (installed on all platforms except Solaris X86)
  • cell

Notes

  • The Integration Service install or upgrade routine does not tell you that a cell is being installed.
  • The cells created by executing the mcrtcell command will not start unless upgraded manually using the mmigrate utility. For more information, see Using-the-mmigrate-utility.

After you upgrade an existing Integration Service, it starts the BMC Event Adapter. For supported Perl versions for the BMC Event Adapters, see the System-requirements-and-product-compatibility.

Manually clean up Perl and msend processes

Stopping the Perl based-adapters service does not stop the Perl process. Because the Perl service is still running, one of its msend processes continues to run. Killing the Perl process does not kill the msend process. This prevents the upgrade utility and the uninstallation utility from cleaning up and causes multiple Perl processes to be running if the service is restarted. 

To prevent this issue from occurring, perform the following steps before upgrading or uninstalling BMC Event Adapters:

  • Manually stop the BMC Event Adapters service.
  • Ensure that all Perl and msend processes are stopped. If necessary, stop the msend and Perl processes by using the Windows Task Manager.
  • Upgrade or uninstall the Integration Service.

Making backup copies of original SSL certificates for Integration Service

The upgrade process overwrites your SSL certificates with new ones. For the Integration Service certificate, back up your SSL certificates contained in the keystore files (.ks files) in the installationDirectory\pw\pronto\conf file path. You will need to manually restore them after the upgrade.

Related topics

Restoring-original-SSL-certificates-for-Integration-Service

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*