Prerequisites for upgrade
The following sections describe the prerequisites that you must perform before you upgrade to Infrastructure Management:
General Prerequisites
The following are some of the general prerequisites that you must review before upgrading any of the BMC TrueSight Infrastructure Management components.
- Ensure that BMC TrueSight Presentation Server is installed.
- Apply the latest service pack before upgrading to BMC TrueSight Infrastructure Management 10.0. For example, while upgrading from BMC ProactiveNet 9.5 to BMC TrueSight Infrastructure Management 10.0, you must first apply the BMC ProactiveNet 9.5 Service Pack 1 and then upgrade to Infrastructure Management 10.0.
- Review the system requirements and recommendations for Infrastructure Management 10.0 and if required, upgrade them
- Complete a health check. Get help from BMC upgrade experts through the AMIGO program and upgrade only after they confirm that the environment is ready for an upgrade.
- Ensure to close all the files and folders opened in the current session as well as close other user sessions on the server before starting an upgrade.
- You must update the JAVA_HOME variable with the correct JRE path, that is, %BMC_PROACTIVENET_HOME%\JRE (Windows) or $BMC_PROACTIVENET/jre (UNIX). For supported java version, see Third-party-product-requirements-and-support.
- On Solaris or Linux, reserve at least 4 GB of space in the /tmp directory. The X Windows utility is required to launch the upgrade GUI utility.
- You should be an advanced user with good technical understanding and expertise in using the product. To perform the upgrade, BMC recommends that you are an experienced administrator/user with the following skills:
- Knowledge of the various components
- Knowledge of network connectivity and communication protocols
- Knowledge, experience, or both in the design and maintenance of Cell Knowledge Bases (KBs)
- Experience as a SAP SQL Anywhere or Oracle administrator, depending on the database you use
- Experience in installing and configuring BMC Atrium components
- Back up the BMC TrueSight Infrastructure Management Server and database. If the servers are on virtual machines, take snapshots of the BMC TrueSight Infrastructure Management Server(s) and Integration Service hosts.
- On Windows, change all the BMC ProactiveNet or TrueSight Infrastructure Management services to MANUAL, stop the server, and reboot the host to unlock any process that are running in background.
- You must manually stop any data providers that are directly connected to the Infrastructure Management Server (for example, Integration Services, event adapters, remote cells).
- Publish the host name with the FQDN for all the PATROL Agents.
- Ensure to stop access to BMC TrueSight Infrastructure Management SAP SQL Anywhere or Oracle database by other BMC products (For example, BMC TrueSight Operations Management Reporting or BMC TrueSight Capacity Optimization) or third party products. Once the upgrade is done, you can resume the access.
- Verify that no user is using UNIX consoles to access the BMC TrueSight Infrastructure Management Server(s).
- If you are installing the 10.0 Integration Services on existing Integration Service hosts, ensure enough resources are available.
Database prerequisites
BMC recommends that you archive the BMC TrueSight Infrastructure Management Server database before upgrading to Infrastructure Management 10.0.00.
SAP SQL Anywhere database
If you use SAP SQL Anywhere as the database, run the pw database archive command, as shown in the following example:
archiveDirectory represents the directory where you want to archive the database files. Ensure that the directory has sufficient disk space to store the database. For additional information about the pw database archive command, see pw database archive.
Oracle database
If you use Oracle database as the database, you must back up the Oracle database schema related to BMC TrueSight Infrastructure Management before upgrading to Infrastructure Management. It allows you to restore the database without any loss of data if the upgrade fails.
Microsoft .NET Framework prerequisites
On the existing BMC ProactiveNet or TrueSight Infrastructure Management Server that has Microsoft Windows as the operating system, ensure that Microsoft .NET Framework version 3.0 is installed as it is required to use the SCOM adapter. During the upgrade, an error message is displayed if Microsoft .NET Framework is not installed.
To install .NET Framework on Windows 2008, use the Role Management tool. For more information about how to install the .NET Framework, see the Microsoft web site.
Where to go next
For prerequisites specific to Infrastructure Management Server upgrade, see Prerequisites-for-Infrastructure-Management-Server-upgrade.
For prerequisites specific to Integration Service, see Prerequisites-for-Integration-Service-upgrade.
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