Integrating with BMC Service Level Management

Infrastructure Management integrates with BMC Service Level Management and provides a continuous process of defining, agreeing, monitoring, reporting, and reviewing the performance of IT services to make sure that adequate levels of service delivered in alignment with business needs and at acceptable cost.

For more information, see the BMC Service Level Management documentation.

Managing Infrastructure Management with Service Level Management (SLM)

Performance data collected by Infrastructure Management is exposed in Service Level Management to be utilized in Performance Based Service Targets. The metrics can be from Infrastructure Management monitors that are packaged with the product as well as from adapters to other enterprise performance monitoring solutions. Probable cause analysis from Infrastructure Management is shown in SLM as a link so that an impacted SVT can be linked to the reason behind the impact.

For more information about using the Infrastructure Management integration with SLM, see the BMC Service Level Management documentation.

Configuring a Collection Point to work with the  Infrastructure Management Server

To use an Infrastructure Management Server with the BMC SLM Collector, you must use the Infrastructure Management API .jar files.

1. Install a BMC SLM Collection Point that will communicate with the  Infrastructure Management Server.

2. Stop the BMC SLM Collection Point, and save the following files located in the Collection Point lib directory:

   1. pw_server.jar
   2. pw_util.jar

   Copy the following files from the  Infrastructure Management Server directory into the Collection Point lib directory:

   Jar name	BMC  Infrastructure Management installation location
   pw_server.jar	<BPPM-Install-Home>/pw/pronto/lib
   pw_util.jar	<BPPM-Install-Home>/pw/pronto/lib
   cellservice.jar	<BPPM-Install-Home>/pw/pronto/lib
   patrol_installer.jar	<BPPM-Install-Home>/pw/pronto/lib
   jconn4.jar (for SAP SQL Anywhere users)	<BPPM-Install-Home>/pw/apps3rdparty/jdbc
   ojdbc6.jar (for Oracle users)	<BPPM-Install-Home>/pw/apps3rdparty/jdbc
   log4j.jar	<BPPM-Install-Home>/pw/apps3rdparty/log4j
   jms.jar	<BPPM-Install-Home>/pw/apps3rdparty/jms1.0.2b
   activemq-all-5.9.1.jar	<BPPM-Install-Home>/pw/jboss/server/minimal_jms/lib
   jbossall-client.jar	<BPPM-Install-Home>/pw/jboss/client/jbossall-client.jar

3. Start the Collection Point.