Enabling a dynamic enrichment service contact policy

The dynamic enrichment service contact policy adds contact information related to the originating technology to an event.

For example, you can add a server administrator's name and telephone number to all events originating from a particular server.

To enable a dynamic enrichment service contact policy

1. From the Event Management Policies tab of the Administration View, expand the By Policy Type folder.
2. Under the By Policy Type folder, select Dynamic Enrichment Policy. 
   
    A list of out-of-the-box dynamic enrichment policies are displayed in the right pane of the Administration View as shown in the following figure.  
   
   List of out-of-the-box dynamic enrichment policies
   
3. From the list of out-of-the-box dynamic enrichment policies, select Service_Contact_Enrichment. 
   
    The Dynamic Enrichment Policy Details tab, shown in the following figure, is displayed in the details pane of the Administration View.
   
   Dynamic Enrichment Policy Details tab
   
   
4. On the administration console toolbar, click Update Policy to make the Dynamic Enrichment Policy Details tab editable.
5. To enable the policy, select the Enabled check box.

6. In the Execution Order field, if more than one type of this policy exists, specify the order of execution.

   Note

   When a new policy is created, the number shown in the Execution Order field should be one greater the largest current execution order.
   
   If two policies have the same execution order, they will run in indeterminate order.

7. In the Policy Activation Timeframes section, define the periods of time the event management policy should be active (when enabled) by performing the following actions:
   1. Select one of the following choices:
      • To make the event management policy active continuously, select Always Active.
      • To specify when the policy is active or inactive, select Define Activation Timeframes.
        
         The Active Timeframes and Not Active Timeframes lists are displayed.
   2. If you selected Define Activation Timeframes, depending on how you want to define the timeframe for your policy do one or both of the following:
      • To specify the periods of time when the policy should be active, select the Active Timeframes check box and one or more timeframes from its scrollable list. 

      • To specify the periods of time when the policy should be inactive, select the Not Active Timeframes check box and one or more timeframes from its scrollable list.

        Note

        You can select both check boxes to create active and inactive time periods. However, the inactive time period takes precedence over the active time period.

8. (Optional) In the Match Fields section, activate the Match Tracing check box to add diagnostic notes to the event, if necessary.
9. Click OK. 
   
    If this is the first time a policy is saved, the following confirmation dialog box is displayed:
   
   Import confirmation
   
10. Click Yes.
    
    A green check mark should be displayed in the Enable column next to the policy in the event management policies list. (You might need to scroll the window to the right to see the Enable column.) The policy also should show up in the navigation tree in the left pane of the administration console window.
    Import the data from the dynamic enrichment source enrichment file as described in Importing-dynamic-enrichment-source.