Reducing events
The following topic shows you how to correlate and analyze performance and availability across the entire data center through a single monitoring platform and console that link application performance to the end-user experience and its underlying physical and virtual resources. The monitoring capability is provided across domains, platforms (mainframe and distributed), and vendors.
Infrastructure Management is the core product required to reduce events. It provides a single monitoring platform that collects data and events through a variety of data collection mechanisms, including:
- Agent-based and agentless real and synthetic user transactions
- Application components (such as databases and web applications)
- Infrastructure (servers)
- SNMP Network
- BMC and third-party monitoring solutions
By implementing this procedure, you can reduce the number of excess events that are generated in your environment and produce only events that require action.
Products and components required
Infrastructure Management components:
- Integration Service
- BMC TrueSight Infrastructure Management Server
- BMC PATROL Agent
- Infrastructure Management Remote Cell
- Central Monitoring Administration
- administration console
- operator console
- Monitoring solutions (KMs)
Roles required
The following roles are required to complete this use case:
- Infrastructure Management Administrator
- BMC PATROL Administrator
- Infrastructure Management Operator (IT Operations user)
Before you begin
Before you begin this use case you must have installed the following Infrastructure Management components:
- Infrastructure Management Central Monitoring Repository (base) - includes the BMC PATROL Agents and monitoring solutions required for monitoring (Note: The Central Monitoring Repository is a separate download from the Infrastructure Management installation.)
- BMC TrueSight Infrastructure Management Server with Central Monitoring Administration enabled - required to create monitoring installation packages, as well as to configure monitoring.
- Integration Service - integrates Infrastructure Management with BMC PATROL and other applications that provide events and data to the BMC TrueSight Infrastructure Management Server.
- Remote Cell- receives source event data from an adapter, integration, another cell, API, the Rate processor, or the cell Command Line Interface (CLI).
For detailed instructions about installing these components, see Installing. After successfully installing these components, continue with the following tasks to complete this procedure.
Tasks
Complete the following tasks to reduce events:
Configure third-party sources, the cell, or monitoring solutions (PATROL KMs) to generate actionable events
Configuring-BMC-Event-Adapters-to-start-collecting-events
Creating-or-editing-a-monitoring-policy
Use out-of-the-box or custom rules to reduce duplicate events or suppress excess third-party events.
The events generated by Infrastructure Management data collection are based on dynamic (baseline) thresholds to reduce the number of false events.
(Optional) If a service model is defined, define enrichment policies to automatically enrich events.
Event enrichment helps the IT operations staff understand the events in the context of what business services and components are impacted.
Enabling out-of-the-box dynamic enrichment event management policies
Creating-a-new-dynamic-enrichment-event-management-policy
View the events in the Infrastructure Management operator console, assign an owner and a priority, and if required, open a trouble ticket based on the severity of the event
The IT operations specialist views the events in the Infrastructure Management operator console, assigns an owner and a priority, and if required, opens a trouble ticket based on the severity of the event.
Assigning-an-event-to-an-individual