Saving recurring conditions as a known probable cause

When you run a probable cause analysis on an event and find a pattern which you want to reuse in future, capture it by creating a knowledge pattern.

After a knowledge pattern is available, Infrastructure Management immediately applies this pattern to similar conditions and does not run probable cause analysis.

To create a knowledge pattern

1. Access the Probable Cause Analysis For Selected Event dialog box.
2. In the event list, select the event that you want to use for your knowledge pattern.
3. Click Create Knowledge Pattern.
    The Create Knowledge Pattern screen is displayed.
4. Select the instance or instances for which you want the knowledge pattern to apply:
   • all instances in group - allows you to define the knowledge pattern for all instances of a selected group
   • only instance monitor_name -allows you to define the knowledge pattern for the selected instance of the selected monitor
   • all instances of monitor_name -allows you to define the knowledge pattern for all instances of the selected monitor
5. If required, select the check box or check boxes to add further conditions to the knowledge pattern. The available conditions will change based on the event that you have selected.
6. In the Name field, enter the text that you want displayed in the Probable Cause Analysis for Selected Event dialog box when these conditions occur for the instances that you have selected.
    For example, if you created a knowledge pattern for a scenario where there is an event on Application Availability and Ping Availability to the same device where the application is running, you might name it Application Server Not Available.
7. In the Description field, enter details for the probable cause knowledge pattern.
    You can enter the action that an operator must take if this knowledge pattern is encountered, such as Reboot server.
    This text appears on the screen when the server is not responding to ping requests, and probable cause analysis is initiated for the PING AVAILABILITY event.
8. Click Save.
   
   Knowledge patterns are saved in the database. After you have created one or more knowledge patterns, you can access an edit or delete dialog box for modifying or deleting your knowledge patterns.