Integrating BMC Remedy Service Desk with Infrastructure Management
The Integration for BMC Remedy Service Desk (IBRSD) creates incidents in BMC Remedy Service Desk based on events in the cell. It adds business context to incidents by enabling bidirectional flow of information between the cell and BMC Remedy Service Desk.
- Components-of-Integration-for-BMC-Remedy-Service-Desk
- Ports used by IBRSD
- Testing-an-automated-incident
- Incident types created by Integration for BMC Remedy Service Desk
- Best-practices-for-enhanced-incidents
- Best practices for intelligent incidents
- Multiple-integration-instances
- High-availability-considerations
- Performance-hints
- Access-control-considerations
- Customization-considerations
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