Tenant-aware support in a cloud environment

Through Infrastructure Management, cloud administrators and tenants can securely monitor and optimize cloud environments managed by BMC Cloud Lifecycle Management. Cloud administrators can use Infrastructure Management consoles to view and administer data for the entire system, or data that is filtered by selected tenants.

Cloud users and access

Cloud administrators and cloud end users access tenant data in different ways.

Cloud administrators

Cloud administrators are responsible for the overall operation, administration, and maintenance of the cloud hosting environments, and for services hosted in the cloud on behalf of the cloud tenants. Cloud administrators can monitor and manage the capacity and performance of each tenant, and of the whole operation.

Cloud administrators can access system data through the Infrastructure Management Administration and Operations Consoles. Several views in Infrastructure Management are tenant-aware, so cloud administrators can filter data by tenant.

Cloud end users

Cloud end users, also known as tenants, can be individuals or groups of individuals. Cloud end users request services manage their own portion of the cloud infrastructure and the services that belong to a given tenant. Cloud tenants can monitor their own cloud environments, retrieve details of virtual machines and monitors, and retrieve performance data to monitor the health of their environment.

Tenants can access tenant-aware data through an external application that uses the available REST web services. Tenants cannot access data through the Infrastructure Management consoles.

Tenant-aware architecture

Tenant awareness in Infrastructure Management is enabled through the architecture of BMC Cloud Lifecycle Management. Cloud administrators and tenants can retrieve data about devices, monitors, and performance.

Through the BMC Cloud Lifecycle Management consoles, cloud administrators create tenants. Infrastructure Management synchronizes configuration item (CI) information and tenant information through integration with BMC Cloud Lifecycle Management. Cloud administrators can view all data, or they can view tenant-aware data, through the operator console.

Cloud tenants can view their data, and only their data, through an external application that uses the available REST web services.

Note

For service modeling or access control in CIs, Child Servers must be integrated with BMC Atrium CMDB. For integration details, see the Integrating-BMC-Atrium-CMDB-with-Infrastructure-Management.

Viewing the event list for tenant filters

You can filter data by tenant and view the filtered data in the event view of the operator console.

Publishing tenant-aware data

Consider the following use case that helps illustrate how tenant-aware data is published.

Calbro Private Limited is a private bank that uses Cloud Lifecycle Management as its cloud management solution. Using the operator console, the system administrator wants to view the event information generated when a server in Calbro Private Limited's network goes down. In the Cloud Lifecycle Management environment, tenant data is fetched by the Cloud Adapter and automatically populated in the tenants filter drop-down list on the operator console.

For information about tenant-aware architecture, see .

Viewing tenant-aware data in the Operations Console

Use the tenants filter drop-down list (located above the Event Type drop-down list) to filter and view events that belong to a specific tenant.

For example, to view the event information for Calbro Private Limited, select Calbro Private Limited from the tenants filter drop-down list (assuming that 'Calbro Private Limited' is listed as a tenant in the BMC Cloud Lifecycle Management environment).

The tenants filter drop-down list is displayed only for devices and services in views other than the Event view (such as the Tile view or the Canvas view).

The default value of the tenants filter drop-down list is No Tenants Filter. This displays all the events being generated irrespective of whether they belong to tenants or not.

The No Associated Tenant option displays all events that do not have a tenant associated with them.

Searching for a specific tenant

You can use the Find icon to search for a specific tenant.

Enter the name of the tenant for which you want the associated events to be displayed and click the Find icon.

All events associated with the specified tenant are displayed.

For more details about the BMC Cloud Lifecycle Management environment, see the BMC Cloud Lifecycle Management 2.0.00 online technical documentation.