Applying licenses

Note

  • Applying or updating the license restarts JServer process and forces all active user sessions on BMC TrueSight Infrastructure Management Server to log off.
  • You must have root privileges to apply the license.
  • You need to apply the license only to your BMC TrueSight Infrastructure Management Server installations. The license is not required on your Integration Service installations.

When you purchased the product, you should have received the following license files in a .zip file from your BMC Software representative:

  • proactivenet.lic
  • proactivenet.sign

To apply the license on Microsoft Windows systems

  1. Unzip the license files.
  2. Copy the license files to the installationDirectory\pw\licenses directory (for example, C:\Program Files\BMC Software\ProactiveNet\pw\licenses ).
  3. From the system icon tray, right-click the BMC TrueSight Infrastructure Management icon pnet_sys_tray_icon.gif, and select pw commands.
  4. In the BMC TrueSight Infrastructure Management Pw Commands window, on the command line, enter the following command:

    pw lic update
  5. Enter y to restart JServer.

If the license update is successful, an empty command prompt is displayed. If error messages are displayed, see Licensing-issues.

To apply the license on Linux or Solaris systems

  1. In binary mode, copy the .zip file to the computer where you have installed BMC TrueSight Infrastructure Management Server and into the /usr/pw/licenses directory.
  2. Unzip the file.
  3. To load the license data, run the following command:

    pw license update
  4. Enter y to restart JServer.

If the license update is successful, an empty command prompt is displayed. If error messages are displayed, see Licensing issues.

Warning

After you have loaded the license, moving or changing the license files can cause a number of errors to occur.

When Infrastructure Management is installed, a hidden .pbk file is created. If the licence directory is removed and then re-created so that .pbk no longer exists, the .pbk file must be re-added for Infrastructure Management licensing to function properly. This file can be captured from a backup of the installation (if a backup exists) or from another computer where Infrastructure Management is installed.

 

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