Troubleshooting circular relationship in service models

If a service model has a circular relationship, the impact status is not computed accurately. The cell creates a special event to indicate the presence of such a circular relationship in a service model as shown in the following image:

Consider the following service model, the Business Service is getting impacted by ComputerSystemCI_1 and ComputerSystemCI_2. The ComputerSystemCI_2 is getting impacted by ComputerSystemCI_1, and ComputerSystemCI_1 in turn is getting impacted by ComputerSystemCI_2 forming a circular relationship.

You can remove the circular relationship using the BMC Impact Model Designer as explained in the following section:

To remove a circular relationship using the BMC Impact Model Designer

Do the following to remove circular relationship using the BMC Impact Model Designer from the BMC Remedy AR System UI :

1. Open a browser and type the URL in the format http://<AR server mid-tier hostname>:<mid-tier port>/arsys, where:
   • AR server mid-tier hostname represents the host computer on which BMC Remedy AR System mid-tier is installed
   • mid-tier port is the HTTP port configured for the BMC Remedy AR System
2. Log in to BMC Remedy AR System.
3. On the Home page, click Applications > BMC Atrium Core > Atrium Core Console.
4. On the BMC Atrium Core Console home page, click Applications > Impact Model Designer.
5. In the Navigation pane, click Views.
   A list of service models are displayed.
6. Click the service model that has the circular relationship.
7. Right-click the relationship that you want to remove, and select Delete from Database as shown in the following image:
   
   The delete Confirmation dialogue box opens and displays the message: Do you really want to delete the selected CIs and/or relationships?

1. Click OK. 
   The relationship and the associated CI is removed from the service model. 
2. Promote the service model.
3. Publish the modified service model from the Infrastructure Management Server.