This section contains information about Infrastructure Management HP OpenView messages.
| Message: BMC-OVO820001E: Error while getting instance details (may be NULL)
Explanation: It is possible that there is a connection error with the Integration Service
User Response: Ensure that the Integration Service process exists and is running. |
| Message: BMC-OVO820002E: Error while getting parameter details
Explanation: It is possible that there is a connection error with the Integration Service
User Response: Ensure that the Integration Service process exists and is running. |
| Message: BMC-OVO820003E: Exception while decrypting password for PATROL Proxy
Explanation: The password provided was not decrypted properly.
User Response: Check the password. |
| Message: BMC-OVO820004E: Error while deleting delta
Explanation: The delta delete process failed.
User Response: Ensure that the Integration Service process exists and check whether it was restarted. |
| Message: BMC-OVO820006E: Error while getting delta
Explanation: The system failed to obtain the delta values.
User Response: Ensure that the Integration Service process exists and check whether it was restarted. |
| Message: BMC-OVO820007E: No delta update happened
Explanation: Most up-to-date data was processed, and data was not updated with the new information.
User Response: Wait for some time to receive the updated data. |
| Message: BMC-OVO820008E: Error while getting NSCLI connection status
Explanation: It is possible that there is a connection error with the Integration Service
User Response: Ensure that the Integration Service process exists and is running. |
| Message: BMC-OVO820009E: Error while getting agent details (may be NULL)
Explanation: Agent might be inactive or down.
User Response: Verify whether the agent is up and running, and that it was active during the time when the device was last configured for monitoring. |
| Message: BMC-OVO820019E: Thread has been interrupted
Explanation: HP OpenView Adapter internal error
User Response: Check whether the HP OpenView Adapter is active and running. |
| Message: BMC-OVO820021E: Stream is NULL
Explanation: HP OpenView Adapter internal error.
User Response: Check whether the HP OpenView Adapter is up and running. |
| Message: BMC-OVO820024E: Connect Details to Patrol Proxy is NULL!!!.
Explanation: Connection between the HP OpenView Adapter and the Integration Service appears to be broken. This might result in an unexpected shutdown of a process.
User Response: Verify whether the Integration Service and the HP OpenView Adapter processes are up and running. |
| Message: BMC-OVO820025E: Error while getting monitor details (may be NULL)
Explanation: Connection between the HP OpenView Adapter and the Integration Service appears to be broken. This might result in an unexpected shutdown of a process.
User Response: Verify whether the Integration Service and the HP OpenView Adapter processes are up and running. |
| Message: BMC-OVO820026E: Error while getting monitor instance details (may be NULL).
Explanation: Connection between the HP OpenView Adapter and the Integration Service appears to be broken. This might result in an unexpected shutdown of a process.
User Response: Verify whether the Integration Service and the HP OpenView Adapter processes are up and running. |
| Message: BMC-OVO820027E: Error while reading the Proxy Connection Inputs from ProactiveNet
Explanation: Connection between the HP OpenView Adapter and Integration Service appears to be broken. This might result in an unexpected shutdown of a process.
User Response: Verify whether the Integration Service and the HP OpenView Adapter processes are up and running. |
| Message: BMC-OVO820028E: Failed to Upgrade, agent list missing - data is corrupted.
Explanation: An upgrade operation did not complete properly. The agent list is now missing.
User Response: Start the upgrade process again. |
| Message: BMC-OVO820029E: Failed to Upgrade, HP server password is missing - data is corrupted
Explanation: Some HP OpenView credentials are missing (for example, the server password).
User Response: Use the administration console to edit the HP OpenView Adapter details and complete the missing data. |
| Message: BMC-OVO820030E: Failed to Upgrade, OV is missing from Protocol - data is corrupted.
Explanation: An upgrade operation did not complete properly. Protocol support for HP OpenView is now missing.
User Response: Start the upgrade process again. |
| Message: BMC-OVO820031E: One of the attributes has been corrupted, cannot create the new environment for HP OVO.
Explanation: One of the HP OpenView attributes is corrupted. The adapter cannot be used.
User Response: Use the administration console to edit the HP OpenView Adapter details and complete the missing data. |
| Message: BMC-OVO820032E: Cannot create the new environment for HP OVO adapter.
Explanation: The new environment for the HP OpenView Adapter could not be created.
User Response: Verify whether the HP OpenView Server credentials are correct and that the Integration Service is up and running. |
| Message: BMC-OVO820033E: Failed to upgrade as host name data is corrupted.
Explanation: Some HP OpenView credentials are missing (Host name).
User Response: Use the administration console to edit the adapter and complete the missing data. |
| Message: BMC-OVO820034E: Failed to upgrade as user name data is corrupted.
Explanation: During the upgrade, some HP OpenView credentials are missing (for example, user name).
User Response: Use the administration console to edit the HP OpenView Adapter details and complete the missing data. |
| Message: BMC-OVO820035E: Failed to upgrade as password data is corrupted.
Explanation: During the upgrade, some HP OpenView credentials are missing (for example, password).
User Response: Use the administration console to edit the HP OpenView Adapter details and complete the missing data. |
| Message: BMC-OVO820036E: Failed to upgrade as connFrq data is corrupted.
Explanation: During the upgrade, some HP OpenView credentials are missing (for example, connFrq).
User Response: Use the administration console to edit the HP OpenView Adapter details and fix the data or edit a configuration file to update the attribute. |
| Message: {{BMC-OVO820037E: Failed to upgrade as autoSync data is corrupted. }}
Explanation: During the upgrade, some HP OpenView credentials are missing (autosync).
User Response: Use the administration console to edit the HP OpenView Adapter details and fix the data or edit a configuration file to update the attribute. |
| Message: BMC-OVO820038E: Failed to upgrade as WMI connType data is corrupted.
Explanation: During the upgrade, some HP OpenView credentials are missing (for example, WMI connType).
User Response: Use the administration console to edit the HP OpenView Adapter details and fix the data. |
| Message: BMC-OVO820039E: Failed to upgrade as DB connType data is corrupted.
Explanation: During the upgrade, some HP OpenView credentials are missing (for example, DB connType).
User Response: Use the administration console to edit the HP OpenView Adapter details and fix the data. |
| Message: BMC-OVO820040E: Failed to upgrade as dbPort data is corrupted.
Explanation: During the upgrade, some HP OpenView credentials are missing (for example, dbPort).
User Response: Use the administration console to edit the adapter and fix the data. |
| Message: BMC-OVO820041E: Failed to upgrade as dbName data is corrupted.
Explanation: During the upgrade, some HP OpenView credentials are missing (dbName).
User Response: Use the administration console to edit the HP OpenView Adapter and fix the data. |
| Message: BMC-OVO820048E: PATROL Proxy Agent is not available to resolve target Hostname/IP.
Explanation: The Integration Service cannot resolve the host on which HP OpenView is running.
User Response: Ensure that all used host names are known, or replace those host names with valid IP addresses. |
| Message: BMC-OVO820050E: PATROL Proxy Agent Username/Password wrong.
Explanation: Invalid Integration Service credentials.
User Response: Ensure that the user name and password for the Integration Service are correct. |
| Message: BMC-OVO820051E: PATROL Proxy Server is down.
Explanation: The Integration Service appears to be inactive.
User Response: Restart the Integration Service if needed. |
| Message: BMC-OVO820052E: Fail to get AutoDiscovery Instances from HP OpenView adapter
Explanation: Cannot get the AutoDiscovery Instances from the HP OpenView adapter
User Response: Ensure that the HP OpenView adapter process is running on the same host as the Integration Service. |
| Message: BMC-OVO820053E: Missing PATROL Proxy Agent port detail
Explanation: Missing details about the Integration Service (for example, undefined port number).
User Response: Edit the device of the Integration Service to ensure that a valid port number is defined. |
| Message: BMC-OVO820055E: PATROL Proxy Agent is not available in target hostname/port.
Explanation: The Integration Service cannot be reached on the configured hostName:portNumber.
User Response: Use the administration console to validate the connection details of the Integration Service. |
| Message: BMC-OVO820107E: No devices (agents) were discovered from HP OpenView Server.
Explanation: The configured HP OpenView environment seems to be empty. This empty environment indicates that the HP OpenView Server is running but no HP OpenView agents are configured to it.
User Response: Review the topology of the HP OpenView environment with the administrator. |
| Message: BMC-OVO820109E: Invalid CLI command
Explanation: Infrastructure Management sent an invalid command to the Integration Service. Sending an invalid command might occur if a Infrastructure Management system with Integration Services is not properly upgraded.
User Response: Ensure that all Infrastructure Management installations are patched to the same level. |