How SLA impact is calculated

The cell propagates the sla_rollup_status of important components to their root causes (causal components). Root cause components aggregate the sla_rollup_status of all their impacted important components by propagating the highest value into the impact_sla_rollup_status slot.

Note

If the cost and sla_rollup_status data are available for an important service component, then these values are always propagated downward to the impact_cost and impact_sla_rollup_status slots of its causal components, even if the corresponding cost or worst SLA method is not used to determine the self priority of that important service component.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*