Starting or stopping product services

While running the installation program, if you selected the Start BMC TrueSight IT Data Analytics Services check box on the BMC TrueSight IT Data Analytics Settings page, then the product services corresponding to the features selected (components) are automatically started on both Windows and Linux platforms. Every time you restart the computer on which you have installed the product, all product services are restarted.

You might need to manually start or stop services in various scenarios, such as:

If you change the custom settings in the properties file
If the IP address of the computer hosting the product components changes

This topic contains the following information:

If you enabled starting the product services during installation, then the following services are automatically started:

BMC TrueSight IT Data Analytics Indexer
BMC TrueSight IT Data Analytics ConfigDB
BMC TrueSight IT Data Analytics Server
Note
In a single server environment, the BMC TrueSight IT Data Analytics Server indicates a combination of the Console Server and the Search component.
BMC TrueSight IT Data Analytics Collection Station

Starting or stopping services on Windows

To manually start or stop services on Windows, navigate to Start > Run > services.msc.

The following table lists product components corresponding to each of the service names:

Service name	Component
BMC TrueSight IT Data Analytics Indexer	Indexer
BMC TrueSight IT Data Analytics ConfigDB	Configuration Database
BMC TrueSight IT Data Analytics Server	Console Server
BMC TrueSight IT Data Analytics Collection Station	Collection Station

Starting or stopping services on Linux

You can use one of the following ways to start or stop the product component services on Linux:

(Recommended) Start or stop services for all components together.
Start or stop services for components individually.

Starting or stopping services for all components together

To start or stop all services, navigate to the $BMC_ITDA_HOME/bin directory and then run one of the following:

Goal	Executable to run
Starting all services	run.sh
Stopping all services	stop.sh

Starting or stopping services for components individually

To start or stop services for components individually, navigate to the $BMC_ITDA_HOME/services/bin directory and run one of the commands listed in the following table:

Component	Start and stop commands
Indexer	To start: sh indexer start To stop: sh indexer stop To check status: sh indexer status
Configuration Database	To start: sh configuration_database start To stop: sh configuration_database stop To check status: sh configuration_database status
Console Server	To start: sh server start To stop: sh server stop To status: sh server status
Collection Station	To start: sh collection_station start To stop: sh collection_station stop To status: sh collection_station status

Sequence for starting or stopping services

The following sequence is important while starting or stopping services individually, and the services must be executed one at a time:

Sequence for starting services

Sequence	Component
1	Indexer
2	Configuration Database
3	Console Server
4	Collection Station

Sequence for stopping services

Sequence	Component
1	Console Server
2	Collection Station
3	Indexer
4	Configuration Database

Service dependencies

While restarting the various product services, you must keep in mind the following service dependencies:

When you restart the Configuration Database service, you must restart all remaining component services (except the Indexer service).
The Indexer is an independent service and does not require a restart of the remaining component services.