Registering the Capacity Optimization product with the Presentation Server

You can access the capacity views, Investigate tool, and TrueSight Cloud Cost Control from the TrueSight console, which is hosted on the TrueSight Presentation Server. Access to this component is enabled through integrated system authentication with Remedy Single Sign-On. 

Before users can access the features in the TrueSight console, the TrueSight Capacity Optimization product must be registered with the TrueSight Presentation Server.

Before you begin

Verify that the Presentation Servercomputer can ping the TrueSight Capacity Optimization data hub computer. Otherwise, you get the following error in the Presentation Server: Registration Error - Capacity Optimization component registration is failed due to internal errors.

To add the Capacity Optimization component to the Presentation Server

1. In the TrueSight console, click Administration > Components.
2. In the Components page, select the action menu next to Components, and select Add Component.
3. For Component Type, select Capacity Optimization.

4. Enter the Host name of the Application Server component of TrueSight Capacity Optimization . In case of multiple Application Servers, enter the host name of the Application Server that runs the Data Hub.

   Warning

   Note

   Adding an IP address is no longer supported. With an IP address, access to the TrueSight Capacity Optimization console, which is hosted on the Application Server, from the TrueSight console fails. You must edit the host name of the Application Server that was added in the past after you upgrade the Presentation Server.

5. Select the Protocol as HTTPS or HTTP. The default is HTTPS. 

6. Accept the Port default value (8280 for Data Hub or 8380 for Service Container).

   Information

   Information

   In order to have a successful integration, the following backend services of the Application Server must run on the same generic service container or Data Hub:
   

   • API Providers - Agent Data service
   • API Providers - Data Provider service
   • API Providers - Search service

   If you decide to relocate a backend service, you must relocate all three of them to the new container, re-register the TrueSight Capacity Optimizationcomponent, and enter the port value according to the current container (Data Hub - 8280, Service Container - 8380). For more information about service containers, see Sizing-and-scalability-requirements-for-the-Application-Server.

7. Accept * as the default tenant, or select any of the listed tenants. The list includes each tenant defined in the Remedy Single Sign-On system.

8. Click Save.

   The Capacity Optimization component is added and is listed in the Components page.

   The Capacity folder is available in the left navigation pane of the console and you can start accessing it.
   
   
   If you have installed TrueSight Cloud Cost Control, the Cloud Cost Control folder is also available in the left navigation pane.