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Upgrading Remedy SSO in the standalone mode using the wizard

Where you are in the Upgrade process

Use this topic to upgrade Remedy SSO (TrueSight Installer) to the current version using the wizard-based installer. The installer for Remedy SSO automatically creates a backup directory during the upgrade process. You can locate the backup files and folders at <TrueSightRSSO_Install_dir>\TrueSightRSSO11.3.01.

Warning

If upgrading from Remedy SSO 11.0 or 11.3.01...

If you have installed Remedy SSO 11.0 or 11.3.01 using the TrueSight Installer, upgrading to version 18.11 or later fails with exceptions. Do the following to avoid this issue:

  1. Log in to your Remedy SSO server and navigate to the <RemedySSO_INSTALL_DIR>/rsso/conf directory.
  2. Open the rssoproperties.conf file.
  3. Set the db.prepackage.type property to false.

  4. Upgrade Remedy SSO to version 18.11 or later. For details, see Upgrading Remedy Single Sign-On.

  5. After a successful upgrade, reset the db.prepackage.type property to true.

To upgrade Remedy SSO using the wizard

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  4. Ensure that the Remedy SSO service is up and running. For more information about starting Remedy SSO, Starting-and-stopping-the-Remedy-SSO-and-Presentation-Server-components.
  5. If you have changed the database password of the earlier version of Remedy SSO, do the following:
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  9. Select Yes to accept the Upgrade Confirmation and click Next.
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  11. Click Install to start the upgrade.The installation may take up to 15 minutes.
    After the upgrade is complete, the Installation Summary page is displayed.
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  16. (Optional) If you have changed the Remedy SSO to the HTTP mode before upgrade, edit the web.xml file.
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  18. (Optional) If you have configured SAML authentication with your Remedy SSO enviornment, do the following:

    Reconfirgure the SAML authentication steps

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Troubleshooting upgrade failure

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Next step in the Upgrade process

Now that you have successfully upgraded the Remedy SSO, you must upgrade the Presentation Server.

 

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